Wanda Frontado

Work History

Wipro LTD

08.2015 - Current

On-board new clients understanding their operational requirements, goals, and plans to work internally with Talent Acquisition, HR, IT, Training to deliver solutions.
Actively monitors services rendered to ensure client success and operational satisfaction.
Oversaw workforce management planning, volume predictions and capacity planning.
Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Managed employee-related issues encompassing labor, turnover and diversity.
Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.

Humana

04.2013 - 08.2015

Played a key role in maintaining compliance with industry regulations, adhering to ethical standards and company policies at all times.
Boosted sales revenue by accurately identifying cross-selling opportunities during client interactions.
Contributed to team success by consistently meeting and surpassing sales targets set by management.
Increased client satisfaction by providing personalized insurance recommendations based on individual needs.
Responsible for educating seniors and others about Medicare and Medicaid Programs.
Responsible for enrolling Medicare Beneficiaries in plans that suited their needs while compliant with Federal and State regulations and organization requirements.
Developed as well as fostered partnerships and awareness in the community by educating and serving as the face of the organization to include Organization Board Participation, Social Service Outreach to existing and potential clients, Health Education as well as promoting the organization.

Universal Health Insurance

08.2011 - 04.2013

Played a key role in maintaining compliance with industry regulations, adhering to ethical standards and company policies at all times.
Boosted sales revenue by accurately identifying cross-selling opportunities during client interactions.
Contributed to team success by consistently meeting and surpassing sales targets set by management.
Increased client satisfaction by providing personalized insurance recommendations based on individual needs.
Responsible for educating seniors and others about Medicare and Medicaid Programs.
Responsible for enrolling Medicare Beneficiaries in plans that suited their needs while compliant with Federal and State regulations and organization requirements.
Developed as well as fostered partnerships and awareness in the community by educating and serving as the face of the organization to include Organization Board Participation, Social Service Outreach to existing and potential clients, Health Education as well as promoting the organization.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.