Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Galloway

Pensacola,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Assistant Manager

David's Catfish House
03.2020 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Trainer

Brett Robinson
01.2019 - 04.2021
  • Responsible for training new hires for the housekeeping Department
  • Responsible for traveling between buildings and inspecting units and checking behind employees.
  • Improved employee performance by designing and implementing effective training programs.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Owner/Operator

Galloway's Cleaning Service
05.2013 - 02.2021
  • Responsible for cleaning private residence on a weekly or biweekly basis
  • Sweep, vacuum and mop all floor surfaces
  • Dust and wipe household furniture as needed
  • Clean and rearrange furniture as needed
  • Disinfect surfaces such as toilets and wash room fixtures
  • Use various cleaning procedures and techniques to clean efficiently
  • Abide by established cleanliness standards
  • Sanitized all bathrooms in the home
  • Disposed of garbage and debris


Education

High School Diploma -

Escambia High School
Pensacola, FL
06.1992

Skills

  • Strong Communication Skills
  • Great Problem Solver
  • Ability to Multi-Task
  • Excellent Time Management Skills
  • Task Delegation
  • Staff Supervision
  • Problem-solving abilities
  • Adaptability and flexibility
  • Customer Service

Timeline

Assistant Manager

David's Catfish House
03.2020 - 01.2024

Trainer

Brett Robinson
01.2019 - 04.2021

Owner/Operator

Galloway's Cleaning Service
05.2013 - 02.2021

High School Diploma -

Escambia High School

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Wanda Galloway