Wanda Gibson
Brookings,SD
Summary
Adept at navigating high-stress environments, I excelled as a Customer Service Representative where my empathetic complaint resolution enhanced customer loyalty. My proficiency in Microsoft Office and exceptional active listening skills contributed to a significant improvement in client satisfaction rates, showcasing my ability to blend technical and interpersonal abilities for impactful results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
5 Star Call Centers
12.2016 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Customer Service Representative
Check Into Cash
11.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Purchasing Agent
Performance Pet Products
02.2013 - 09.2015
- Engaged with diverse departments to assess procurement needs.
- Conducted regular audits of inventory to ensure accuracy and compliance.
- Managed relationships with suppliers to ensure timely delivery of products.
- Reviewed and approved purchase requisitions for accuracy and necessity.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions.
Education
Associate Of Science - Admistrative Office Speshalist
Mitchell Technical Institute
Mitchell, SD06.2012
Associates Of Applied Science -
Mitchell Technical Institute
Mitchell, SD06.2011
Associate Of Applied Science - Business Management
Mitchell Technical Institute
Mitchell, SD06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Order processing
- Documentation
- Microsoft Office Suite
- Prioritization
- Staff training
- Filing
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Store maintenance
- Recordkeeping strengths
- Account updating
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Stock management
- Shipping and logistics
- Warehousing functions
Timeline
Customer Service Representative
5 Star Call Centers
12.2016 - 01.2025
Customer Service Representative
Check Into Cash
11.2015 - 10.2016
Purchasing Agent
Performance Pet Products
02.2013 - 09.2015
Associate Of Science - Admistrative Office Speshalist
Mitchell Technical Institute
Associates Of Applied Science -
Mitchell Technical Institute
Associate Of Applied Science - Business Management
Mitchell Technical Institute
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