Wanda Gilreath
Anniston,AL
Summary
Proven professional with extensive experience in office administration and customer service, notably at Calhoun County Board of Education. Excelled in managing purchasing activities, enhancing database maintenance, and fostering excellent client relations. Demonstrated expertise in multi-line phone systems and meeting coordination, significantly improving operational efficiency. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Secretary
Calhoun County Board Of Education
07.2008 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Screened visitors and issued badges to maintain safety and security.
- Maintained electronic filing systems and categorized documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Receptionist
Elite Eye Care 256-236-7516
08.2006 - 07.2008
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected patient payments, processed transactions and updated relevant records.
Bookkeeper
East Alabama Eye Clinic 256-237-0371
03.2002 - 08.2006
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
High School Diploma -
Alexandria High School
Alexandria, AL06.1988
Skills
- Appointment Scheduling
- Meeting Coordination
- Customer Service
- Office Administration
- Mail distribution
- Managing purchasing activities
- Inter-office communications
- Report Generation
- Database Maintenance
- File systems management
- Record preparation
- Multi-Line Phone Systems
Timeline
Secretary
Calhoun County Board Of Education
07.2008 - Current
Front Desk Receptionist
Elite Eye Care 256-236-7516
08.2006 - 07.2008
Bookkeeper
East Alabama Eye Clinic 256-237-0371
03.2002 - 08.2006
High School Diploma -
Alexandria High School
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