Wendy Gonzalez
Chicago,IL
Summary
Human Resources Manager offering 15 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Highly-focused and ambitious Human Resources Manager bringing 15 + years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building
Overview
8
8
years of professional experience
Work History
Human Resource Manager
VARGAS GROUP INS
Chicago , IL
2022.04 - Current
- Responsible for resolving employee relations issues and conducting effective, thorough, and objective investigations
- Works closely with management to determine appropriate resolutions
- Works with management to successfully resolve matters involving policy interpretation, discipline, performance assessment and terminations
- Administers and interprets labor agreements and grievance procedures
- Assists with administration of the company's plans via new hire onboarding: oversee the onboarding process and open enrollment; prepare/update onboarding materials
- Manage FMLA, LOA and Workman’s comp
- Assists in the development and implementation of new programs, plans, policies, and procedures
- Responsible for coordinating recruitment of exempt and non-exempt positions with recruiting coordinator and hiring managers
- Maintain applicant tracking system
- Develops strong partnerships with all levels of the organization, vendors and maintains and models positive rapport with employees and management
- Assists with development of a database of job descriptions and role profiles
- Assists with execution of the annual performance reviews.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Ensured compliance with federal, state and local employment laws.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Handled employee discipline and termination to address policy infractions.
- Assisted in employee recruitment, hiring and interview processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Created job postings, tracked applicants and maintained applicant database.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Held exit interviews and documented information discussed with employees.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Aligned HR policies with federal and local regulations.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Human Resource Manager
GRASMERE PLACE
Chicago , IL
2019.09 - 2022.04
- Collaborated with other departments to create training plans that would improve the efficiency of resources.
- Maintained detailed records of employee time sheets and vacation requests.
- Managed the recruitment process by screening, interviewing and selecting qualified candidates.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Human Resource Specialist
MVP
DEERFIELD , IL
2016.01 - 2019.09
- Manage records of written and verbal correspondence of benefit audits and new hire
- Execute employment changes terminations, new hires
- Assist with audit of crewing plant employee list
- Process unemployment claim matters received from vendors in an accurate and timely manner
- Conduct research to determine validity of unemployment claims and resolve discrepancies surrounding charges
- Manage all unemployment claims and answer questions from customers, customer employees, administration vendors, MVP and client representatives, government employees
- Establish, manage, and maintain positive and professional relationships with internal and external clients as well as with MVPs outside vendors
- Manage all administrative aspects of leave claims to include tacking hours used/taken and working closely with payroll to ensure that all relevant completed medical documentation is submitted for timely review.
Education
Bachelor of Science Business Human Resource Management -
University of phoenix
03.2022
Skills
- Federal and State Legislation
- FMLA/ADA/EEO/WC
- Pre-Hire Screening
- Computer Skills
- Alternative Dispute Resolution (ADR)
- Unemployment Claims Management
- Payroll & Schedule Management
- New Employee Orientation & On-Boarding
- Training & Organization Development
- Employee & Labor Relations
- Policy Enforcement
- HR Policies & Procedures
- Employee Onboarding
- Corrective Action Planning
- Dispute Mediation
- Recordkeeping
- Recruitment and Hiring
- Human Resources Operations
- Labor Negotiations
- Talent Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resource Manager
VARGAS GROUP INS
2022.04 - Current
Human Resource Manager
GRASMERE PLACE
2019.09 - 2022.04
Human Resource Specialist
MVP
2016.01 - 2019.09
Bachelor of Science Business Human Resource Management -
University of phoenix
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