Wanda Gordon
Mobile,AL
Summary
An experienced professional seeking a challenging position where my management, administrative skills and experience can be utilized to contribute to company success. Experienced insurance professional with 12-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
22
22
years of professional experience
Work History
Adjuster Assistant
Catastrophe Management Solutions
Mobile , AL
2012.11 - Current
- Research and provide prior loss claim information for Outside Adjusters
- Order Eagle view reports to upload in XactAnalysis
- Receive and assist Inside Adjusters with inbound calls from Insured, Contractor and Agency.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Assisted new policyholders with processing claims.
- Demonstrated excellent communication skills both verbally and written while interacting with customers via telephone or email correspondence.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
General Manager
In Town Suites
Mobile , AL
2005.09 - 2011.04
- Recruited, interviewed and hired qualified staff for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified and managed repair and maintenance issues
- Identified capital expenditure needs as well as assist with completion of capital expenditure projects
- Identified and followed up on life/safety issues and inspection issues
- Maximized financial performance through revenue management and pricing recommendations
- Meet budgets through P&L analysis and effective cost and inventory control
- Assisted in preparation of annual budgets.
Assistant Manager
Motel 6
Mobile , AL
2001.12 - 2005.09
- Assisted General Manager in day-to-day operations of fast-paced, high volume motel
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Recruited and trained new employees to meet job requirements.
- Received inventory and audited invoices
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Bishop State Community College
Mobile, ALSkills
- Property Claims
- Claims Processing
- Advanced Computer Skills
- Highly Motivated
- Claims Investigations
- Staff Supervision
- Business Administration
- Workflow Planning
- P&L Management
- Training and Development
- Leadership
- Communication Skills
- Financial Reporting
- Invoice and Payment Processing
- Insurance Verification
Accomplishments
- Received promotion within the company from Desk Clerk to Manager on Duty and finally to General Manager
- Scored 100% on Phone Shopper Surveys and earned numerous Employee of the Month Awards
References
References available upon request.
Timeline
Adjuster Assistant
Catastrophe Management Solutions
2012.11 - Current
General Manager
In Town Suites
2005.09 - 2011.04
Assistant Manager
Motel 6
2001.12 - 2005.09
Bishop State Community College
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