Wanda Gresham
Randallstown,MD
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
32
32
years of professional experience
Work History
Office Manager and IT Associate
Abell Foundation
Baltimore, Maryland
03.1993 - 12.2024
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Implemented quality control measures to uphold company standards.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored inventory levels and placed orders when needed.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Reviewed files and records to obtain information and respond to requests.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided training to new hires on office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Served as first point of contact for incoming technical service calls and emails.
- Identified opportunities for process improvement within the organization's IT operations.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Participated in meetings with vendors to discuss potential solutions for client's IT needs.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Participated in after-hours on-call rotation for critical support needs.
- Maintained inventory of IT assets including laptops, desktops, monitors, keyboards, mice.
- Collaborated with colleagues from different departments to develop effective strategies for managing IT resources.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education
Some College (No Degree) - Medical Technology
Stratford Business School
Baltimore, MDSome College (No Degree) - Business
Community College of Baltimore City
Baltimore, MDSkills
- Vendor engagement
- Technical support
- Staff hiring
- Document management
- Office management software
- Supply management
- Mail handling
- Administrative oversight
- Expense reporting
- Travel coordination
- Business administration
- Clerical support
- Information protection
- Office administration
- Scheduling
- Scheduling coordination
- Inventory control
- Office management
- Organizational skills
- Scheduling and calendar management
- Documentation and control
- Customer service
- Data entry
- Administrative support
References
References available upon request.
Timeline
Office Manager and IT Associate
Abell Foundation
03.1993 - 12.2024
Some College (No Degree) - Medical Technology
Stratford Business School
Some College (No Degree) - Business
Community College of Baltimore City
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