Wanda Gross
Oxon Hill,MD
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
21
21
years of professional experience
Work History
Receptionist
Ashton Carter _ MOI, Inc.
05.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Administrator
AGAPE Senior Care Services LLC
10.2016 - 03.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated and distributed information to employees.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Devised and implemented improvements to reporting procedures.
Administrative Assistant
Environmental Protection Agency
07.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed research to collect and record industry data.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Executive Assistant to the Managing Director
New Horizons Supported Services, Inc.
08.2013 - 09.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed and reviewed filing and office systems.
- Took notes and dictation at meetings.
- Executed basic banking and bookkeeping tasks.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Staff Assistant
DC Lottery & Charitable Games Control Board
03.2009 - 08.2013
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Assisted manager in all aspects of business operations.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Recorded expenses and maintained accounting records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Worked closely with coworkers to strategically plan for company growth.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Drafted agendas, recorded minutes and created documents for meetings.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Managed inventory, placed orders and handled payment for office supplies.
- Produced highly accurate internal and external letters and memoranda.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided accurate and effective product solutions to customers and promoted sales.
- Assessed sales opportunities, collected competitor information and performed detailed market analysis.
- Created polished and error-free correspondence to meet organizational needs and enhance communication between stakeholders.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
Staff Assistant
Office Of The State Superintendent Of Education (OSSE
04.2001 - 03.2009
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Assisted manager in all aspects of business operations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed and completed paperwork and overall office administration operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Attended to office operations and required paperwork.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Worked closely with coworkers to strategically plan for company growth.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Authored clear and professional business documents.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Provided accurate and effective product solutions to customers and promoted sales.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Managed travel arrangements for departmental executives.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
Education
Bachelor of Arts - Human Resource Management
University of Phoenix
Tempe, AZ12.2012
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ11.2010
Skills
- Travel Planning
- Delivery Coordination
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Security Awareness
- Customer Complaint Resolution
- Computer Proficiency
- Data Entry and Database Software
- Greeting and Seating Clients
- Call Answering and Routing
- Data Research and Analysis
- Appointment Confirmation
- Business Operations Understanding
- Call Screening
- Office Equipment Operation
- Appointment Booking
- Correspondence and Office Documents
- Multi-Line Telephone Skills
- Intuit QuickBooks
- Organization and Efficiency
- Operating Telephones
- Telephone Answering
- Administrative and Clerical Support
- Reminder Calls
- Office Supplies and Inventory
- Mail Preparation and Sorting
- Business Correspondence
- Making Appointments
- Call Transfers
- Correspondence Distribution
- Meeting Support
- Bookkeeping Support
- Preparing Memos
- Information Retrieval
- Telecommunications Systems
- Team Routing
- Office Supply Management
- Filing and Smoothing
- Telephone Reception
- Spreadsheet Tracking
- Cloud-Based File Organization
- Hotel Accommodations
- Information Updates
- Articulate Communication
- Word Processing
- Correspondence Typing
- Personal Initiative
- Documentation
Timeline
Receptionist
Ashton Carter _ MOI, Inc.
05.2022 - 11.2022
Administrative Assistant
Environmental Protection Agency
07.2017 - 12.2018
Administrator
AGAPE Senior Care Services LLC
10.2016 - 03.2022
Executive Assistant to the Managing Director
New Horizons Supported Services, Inc.
08.2013 - 09.2014
Staff Assistant
DC Lottery & Charitable Games Control Board
03.2009 - 08.2013
Staff Assistant
Office Of The State Superintendent Of Education (OSSE
04.2001 - 03.2009
Bachelor of Arts - Human Resource Management
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
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