Wanda Hair

• Managed daily operational activities to ensure prompt delivery and maintain high levels of customer satisfaction.
• Analyzed transportation routes and managed logistics to maximize efficiency in delivery operations.
• Cultivated and sustained strong client relationships to enhance service excellence.
• Implemented cost-saving strategies in fleet management and maintenance procedures.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Operated commercial trucks to transport goods safely and efficiently across designated routes.

• Managed daily operations and logistics for transportation services.
• Developed and implemented strategic business plans to enhance service efficiency.
• Oversaw compliance with industry regulations and safety standards across all operations.
• Cultivated relationships with clients, ensuring high levels of customer satisfaction.
• Managed day-to-day business operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Operated company trucks to transport goods efficiently across designated routes.
• Ensured compliance with federal and state transportation regulations during all deliveries.
• Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
• Collaborated with dispatchers to optimize delivery schedules and improve route planning.

Marketing Clerk (1997-2001 (4) Years)

• Executed casino-floor promotions that increased player engagement and event attendance.
• Supported development of player club programs, contributing to improved member retentions.
• Maintained marketing database with accurate addresses and contact records for targeted campaigns.
• Served as primary phone contact for marketing director; streamlined message-handling and follow-up processes.
• Implemented organization system for marketing files, reducing retrieval time and improving team efficiency.

PROMOTED TO HOTEL GROUP SALES (2001-2011 (10) YEARS)

• Coordinated group reservations and room blocks in the LMS property management system for groups of 10 rooms or more.
• Prepared group contracts, billing details, and

post-stay folios to ensure accurate invoicing.

• Assisted management in developing and executing group sales promotion plans and seasonal rate strategies.
• Conducted post-stay follow-up with clients, scheduled future group dates, and email appreciation letters to drive repeat business.
• Planed and coordinated hotel-hosted golf tournaments and other group events (for Saddle West)
• Maintained and updated the group contact information database to support sales outreach and reporting.
• Performed regular audits of group billings in LMS to ensure billing accuracy and compliance with hotel policies.
• Supported the Banquet Manager with scheduling and coordination of banquets and meetings.
• Communicated with other departments to help coordinate group needs and ensure seamless event execution.
• Recognized as Employee of the Month for professionalism in organizing events and increasing hotel group business.

• Managed accounts payable and receivable, ensuring timely payments and accurate record-keeping.
• Reconciled monthly bank statements, identifying discrepancies and resolving issues efficiently.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.