WANDA HANKS-SUNDERLAND
COLUMBUS ,OH
Summary
Dynamic Home Health Aide with extensive experience at VILLAGE CAREGIVER HEALTH LLC., adept in patient care and emotional support. Leveraged interpersonal communication and documentation skills to enhance patient quality of life and maintain accurate health records. Proven track record in improving patient well-being and independence through compassionate care and safety procedures.A proven track record of using excellent personal communication and organization skills.Team player high quality of work,driven and highly self motivated.
Overview
45
45
years of professional experience
Work History
Home Health Aide
VILLAGE CAREGIVER HEALTH LLC.
08.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
Home Health Aide
Alta Home Health Care
01.2010 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Mandatory Substance Abuse Coordinator
State Of Ohio Department of Rehabilitation and Cor
02.1988 - 10.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Conducted comprehensive market research to inform strategic planning.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
Administrative Assistant
The Buckeye Ranch
02.2003 - 02.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Front Desk Clerk (Town Provision)
Grant Hospital Columbus Ohio
09.1980 - 09.1988
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
General Manager/Front Desk Manger/ Front Desk Cler
Hoilday Inn
08.1980 - 01.1988
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Desktop Publisher - Window, Excel, PowerPoint, Front-page,PrintDeluxe
Comprehensive Computer Training Center
Columbus, OH 05.2000
Bachelor Of Applied Arts And Science - Social Work/Psychology
The Ohio State University
Columbus, OH06.1987
Travel Industry - Hotel Management, Airline Stewart, Car Rental
Wilma Boyd Travel College
Pittsburgh, PA08.1980
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- Dressing assistance
- Light housekeeping
- First aid and safety
- Documentation
- Behavioral support
- ADL support
- Interpersonal communication
- Behavioral management
- Behavior redirection
- Schedule management
- Patient advocacy
- Medical charting
- Physical therapy support
- Progress documentation
- Case management
- Patient education
- Emotional support
- Safety procedures
- Bedside care
- Crisis intervention
- Respiratory care
- Case management experience
- Specialized dietary needs
- Community activities
- Medical terminology and equipment
- Dementia support
- Catheter care assistance
- Psychological support
- Client safety and first aid
- Social interaction facilitation
- State regulations
- Patient lifting techniques
- Elder care
- Spiritual support and companionship
- Special needs care
- Emotional support and companionship
- Documentation and reporting
- Daily charting
- Home health aide (HHA)
- Certified in CPR/AED
- HIPAA compliance
- Appointment scheduling
- Hospice care
- Decision-making
- Disability support
- Patient health assessments
- Certified home health aide (CHHA)
- Data entry
Timeline
Home Health Aide
VILLAGE CAREGIVER HEALTH LLC.
08.2021 - Current
Home Health Aide
Alta Home Health Care
01.2010 - 03.2024
Administrative Assistant
The Buckeye Ranch
02.2003 - 02.2004
Mandatory Substance Abuse Coordinator
State Of Ohio Department of Rehabilitation and Cor
02.1988 - 10.2021
Front Desk Clerk (Town Provision)
Grant Hospital Columbus Ohio
09.1980 - 09.1988
General Manager/Front Desk Manger/ Front Desk Cler
Hoilday Inn
08.1980 - 01.1988
Desktop Publisher - Window, Excel, PowerPoint, Front-page,PrintDeluxe
Comprehensive Computer Training Center
Bachelor Of Applied Arts And Science - Social Work/Psychology
The Ohio State University
Travel Industry - Hotel Management, Airline Stewart, Car Rental
Wilma Boyd Travel College
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