Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wanda Head

Big Stone Gap,VA

Summary

Experienced Community Living Specialist with Frontier Health, skilled in client advocacy and community integration. Proven ability to enhance individual wellbeing through effective communication and problem-solving. Successfully fostered independence among diverse populations while maintaining clear documentation and promoting self-advocacy. Committed to empowering individuals with disabilities and strengthening community relationships. Known for fostering safe and supportive environments to promote personal development. Proven ability to collaborate effectively with teams. Works well and established relationships within the community such as housing / property managers, landlords, community resources. Utilizes active listening and good communication skills. Excellent interpersonal skills, reliable.

Overview

25
25
years of professional experience

Work History

Community Living Specialist; Paraprofessional

Frontier Health
11.2000 - Current
  • Educated clients' on available resources designed to enhance their overall wellbeing within the community setting.
  • Developed strong rapport with residents through consistent, empathetic communication and genuine interest in their personal lives.
  • Fostered independence among program participants by providing guidance in decision-making and problem-solving strategies.
  • Championed the rights and dignity of individuals with disabilities by actively promoting awareness and understanding within the wider community.
  • Strengthened relationships within the community by collaborating with local organizations, businesses, and resources to ensure successful inclusion of individuals with disabilities.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans addressing the unique needs of each resident served.
  • Maintained accurate records of participant progress towards goals while regularly reviewing data for adjustments or improvements in service delivery methods.
  • Assisted residents in maintaining optimal physical health by encouraging regular exercise, proper nutrition, and adherence to prescribed medications or treatments.
  • Coordinated transportation arrangements for residents attending off-site appointments or participating in community-based activities.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Promoted self-advocacy skills among program participants through discussions and goal-setting exercises.
  • Took part in professional development workshops to boost skills.
  • Increased clients' satisfaction by promoting open communications skills among staff, family.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Cultivated and maintained relationships with community members to facilitate outreach activities to build community awareness.
  • Provided support to social service clients in navigating available resources.
  • Monitored progress towards service plan goals.
  • Enhanced daily living skills for individuals with disabilities through personalized coaching and hands-on assistance.
  • Ensured while educating on a safe and supportive environment by consistently adhering to health and safety guidelines, reporting incidents promptly, and updating individual care plans as needed.
  • Assisted individuals in achieving personal goals related to employment or education by providing necessary resources, support, and encouragement.
  • Provided education regarding crisis intervention services when necessary to maintain individual safety while seeking appropriate long-term solutions for challenging situations.

Education

High School Diploma -

Powell Valley High School
Big Stone Gap, VA

No Degree - Medical Terminology

Mountain Empire Community College
Big Stone Gap, VA

Skills

  • Positive reinforcement
  • Mental health support
  • Social skills training
  • Household management skills
  • Community integration
  • Teamwork and collaboration
  • Problem-solving and multitasking abilities
  • Effective time management and organizational skills
  • Knowledge of community resources and outreach programs
  • Knowledge and experience of housing programs and understanding og housing assistance initiatives
  • Reliability
  • Excellent communication and active listening skills
  • Ability to work with diverse populations
  • Certified in CPR/AED
  • Clear and concise documentation skills
  • Employee trainings up to date
  • Policy understanding
  • Community advocacy

Accomplishments

Have completed all trainings provided in Relias and in person. Adhere to weekly supervision. Is able to work 10-hour work day weekly; complete ISN's within 24 hours. Medicaid authorization's are completed in timely manner. I have worked for Frontier Health for 24 years and 6 months.

Timeline

Community Living Specialist; Paraprofessional

Frontier Health
11.2000 - Current

High School Diploma -

Powell Valley High School

No Degree - Medical Terminology

Mountain Empire Community College
Wanda Head