Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Healey

Port Orchard,WA

Summary

Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

The Home Depot Inc
07.2019 - Current
  • Supervised up to 165 staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Manage overall claims process as it relates to worker's compensation, general liability & property damage.
  • Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, and P&L management.
  • Assisted in recruiting, hiring and training of team members.
  • Devised processes to boost long-term business success and increase profit levels.
  • Ensure compliance with all policies and procedures and verify all safety and Hazmat procedures are followed.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Specialty Sales Manager

The Home Depot Inc
02.2013 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Kelso High School
Longview, WA
06.1992

Skills

  • Financial Forecasting
  • Policy and Procedure Implementation
  • Customer Service
  • Cost Management
  • Management
  • Workday
  • Google Docs
  • Manage Budgets
  • Staff Management
  • Staff Training
  • Sales Activities

Timeline

Operations Manager

The Home Depot Inc
07.2019 - Current

Specialty Sales Manager

The Home Depot Inc
02.2013 - Current

High School Diploma -

Kelso High School

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Wanda Healey