Wanda Hedrick

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Used EPIC to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Delivered support to medical staff in completion of patient paperwork.
• Verified patient insurance eligibility and entered patient information into system.

Janie Miller Manager (336)238-0406

Lexington Pediatrics

• Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
• Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
• Promoted a culture of continuous learning through participation in relevant workshops, seminars, and professional development opportunities related to cardiac care.
• Contributed to a reduction in patient readmission rates by providing timely and accurate telemetry reports to physicians and nurses for prompt intervention.