Wanda Hillman
Buffalo,NY
Summary
Dynamic professional with extensive experience in youth services and program management at Erie County. Proven expertise in program assessment and contract compliance, fostering strong relationships with stakeholders. Adept at budget management and enhancing operational efficiency, while providing compassionate support and guidance to teams and clients. Committed to achieving impactful outcomes in community-focused initiatives.
Overview
29
29
years of professional experience
Work History
Youth Services Planning Coordinator
Erie County
09.2021 - Current
- Supervising and coordinating youth service programs contracted to community agencies and municipalities through the Erie County Youth Bureau.
- Reviews and evaluates program proposals submitted with funding applications to determine the nature and objectives of the programs and it's potential eligibility based on funding guidelines, past performance of agency and established youth bureau objectives and youth board program priorities.
- Provide technical assistance to the youth board allocations committee, regarding programmatic aspects of contract agencies and new applicants.
- Monitors and evaluates contract agencies compliance with performance standards through supervision of on-site visits and review of performance reports by staff.
- Maintains up-to-date working knowledge of all Erie County and New York State Division of Youth rules and regulations, policies and funding guidelines.
Site Manager
Community Services For Every1
09.2019 - 09.2021
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, and trained new workers.
- Responsible for overseeing the daily living program at an agency IRA
- Responsible for the daily scheduling of staff
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Monitored, coached, and supervised team of 12 employees.
Residential Treatment Facility Program Manager
Baker Victory Services
12.2017 - 07.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Direct Supervision of the RTF Milieu Supervisors
- Trained staff in Therapeutic Crisis Interventions
- Interviewed potential staff candidates
- Responsible for the coordination of staff schedules
- Identified program obstacles and communicated possible impacts to team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
RTF Residence Supervisor
Baker Victory Services
12.2005 - 12.2017
- Organized transportation services for medical appointments or external outings, ensuring accessibility for all residents as needed.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and professional growth.
- Managed daily operations efficiently while adhering to budgetary guidelines, optimizing resource allocation.
- Maintained a safe living environment for residents by enforcing policies and conducting regular inspections.
- Responsible for the daily scheduling of staff
- Therapeutic Crisis Intervention Certified Trainer thru Cornell University
- Trained staff in TCI
Mental Health Specialist
Baker Victory Services
10.1998 - 12.2005
- Ensured safety of youth residents through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Monitored residents and assessed suicide risks.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Direct supervision of the residents in their everyday living environment
Outreach Worker
Geneva B. Scruggs Outreach Program
10.1995 - 10.1998
- Worked with Department of Social Services screening children for immunizations and lead
- Community Outreach
- Home Visit Follow up
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
Education
Psychology
SUNY At Buffalo
Buffalo, NYAssociate of Science - Social Sciences
Erie Community College
Buffalo, NY05-1991
Skills
- Program Assessment
- Budget management
- Contract compliance
- Ability to perform in a leadership role
- Extensive time management skills
- Teamwork oriented
Timeline
Youth Services Planning Coordinator
Erie County
09.2021 - Current
Site Manager
Community Services For Every1
09.2019 - 09.2021
Residential Treatment Facility Program Manager
Baker Victory Services
12.2017 - 07.2019
RTF Residence Supervisor
Baker Victory Services
12.2005 - 12.2017
Mental Health Specialist
Baker Victory Services
10.1998 - 12.2005
Outreach Worker
Geneva B. Scruggs Outreach Program
10.1995 - 10.1998
Psychology
SUNY At Buffalo
Associate of Science - Social Sciences
Erie Community College
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