Wanda Hodges

Worked in call center located in Duluth, GA for State Farm/ Cat claims Fire and Property experience Desk Adjuster. Recieved incoming calls from policy holders , made out bound calls to Policy Holder for quality first contact (QFC), managed over fifty call per day, verified coverage on policy, explained policy questions, state codes and regulations, verified damage property with Policy Holder, sent necessary letters, sent field adjuster assignment ACH inspections, updated claim file, set calendars dates, issued payments, follow up with insured, closed claims, labeled mail, used xactimate estimate for cost of repair or replacement, completing tasks through out processing claim, over thirty years of customer service experience, skilled multi tasking.

Desk adjuster in call center in Mobile, AL worked with Allstate/ supplement team on auto claims, work load included complete owership of claims, closing four claims per day. Contact insured to give information for any question and to introduce myself as assigned adjuster, explained process of claim, insured follow ups, wrote estimates for repair shops and negotiated cost, sent and received emails, receiving incoming calls, updated files with each contact, processing payments to insured, body shops and lien holder. Verified insured as policy holder, verified insured was in good standing for coverage, completing task throuh out work load, reports and closing claims, over thirty years of customer service experience , multi tasking abilities.

Desk adjuster worked in call center in Dunwoody, GA for State Farm property/auto total loss claims on State Farm ECS program. Answering incoming calls, verifying insured and coverage, explaining to insured processing steps of claim, checking and working mail, sending notification letters, explained state laws and regulation to insured, updating files, updating calendar; following up with insured, sending and receiving emails, contacting lien holders for payoff and titles, used total loss tool for writing estimate, used NADA book look up for (ACV) actual cash value ; contact third party for salvage, scheduling vehicle pickups, multi tasking abilities, years of customer service experience, processing submitting payments and closing claims.

Desk adjuster worked in a call center in Irving, TX for State Farm CTLU/ auto total loss claims. Answering incoming calls, verified insured, explaining process of claim to insured, insured follow ups, answering and sending emails, updating files, updating calendars, working and uploading mail, completeing daily tasks, schedule vehicle pickups, used total loss tool to determine taxes, condition of vehicle, NADA book look up for (ACV) actual cash value, contact third party for salvage, contacted lenders for payoffs and titles, mailed notification letters, explained state regulation laws and tags process, made offer to insured, submit payments, closing and processing claims, customer service experience , multi tasking abilities.

• Exceeded company sales goals for new policies
• Researched and analyzed beneficial insurance and investment options and made recommendations to clients
• Up sold products to policy holders and potential new clients
• Pursued continued professional development through insurance workshops, course and webinars
• Analyzed customer needs and provided best options, upselling products and services
• Engaged customers and provided high level of service by carefully explaining details about documents