Wanda Hodges- Dorsey

• Performs difficult skilled administrative support work assisting the Property Manager in the daily operations of three (3) subsidized tax credit/RAD properties, collecting rent, generating work orders, conducting annual re-examinations, performing property inspections, preparing and maintaining files, records, and reports.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

• Provided technical assistance and direction to the Executive Director and management staff. Updating the Authority's Continuing Occupancy Policy (ACOP); update and implement residential lease and waitlist (purging, ranking and methods of contact) to assure compliance with updated ACOP to comply with current requirements of law and HUD regulations; provide an overview of and analysis of all HUD reporting applicable to small PHA's. Assist with staff training and problem resolution. Review and audit client files and computer statistical records.
• Mentored junior staff in best practices for tenant communication and conflict resolution.
• Streamlined reporting processes using property management software to improve operational efficiency.

Coordinated the asset management functions for five public housing community zones. Managed the public housing real property portfolio for the assigned zone. Supervised subordinate managerial staff to ensure effective community operations in compliance with the law and all required HUD standards. Administered NRHA programs to assure proper management of communities and maintain security of properties.

• Implemented innovative solutions to improve property management processes and resident satisfaction.
• Mentored junior team members, fostering an environment of continuous learning and professional development.

• Family Self Sufficiency (FSS) Program Coordinators assure that FSS program participants are linked to the supportive services they need to achieve economic self-sufficiency. FSS program services may include, but are not limited to: childcare, transportation, education, job training and employment counseling, substance/alcohol abuse treatment or counseling, household skill training and homeownership counseling, linking participants to the supportive services they need to achieve economic self-sufficiency that may result in homeownership.
• Coordinated community outreach programs to enhance resident engagement and participation.
• Developed and implemented strategic initiatives to improve housing services and resources.
• Oversaw compliance with federal regulations, ensuring all programs met required standards.

• Assisting the Community Manager to ensure compliance with financing programs such as tax credit, bond compliance and HUD. Assist in leasing units to ensure maximum occupancy; collecting and depositing rents, scheduling and completing annual client program recertification.

• Supervision of management of the public housing managerial staff. Performed analytical work to ensure the public housing program was compliant with applicable federal and state laws, rules, and regulations. Prepared and disseminated explanations and training to staff on established regulations, policies and procedures and ensuring the agency was compliant by conducting site record audits.

• Focused on drug and alcohol education for DUI probationers who are at high risk of addiction which focused on substance abuse and driving, substance abuse and health, and self-evaluation of the potential to become a substance abuser.