WANDA HORNE CRAWFORD
Lancaster,SC
Summary
More than 20 years experience providing service and support to account holders. Possess confidence and patience in effectively communicating with thousands of customers from all cultures and economic levels. Superior multi-tasking ability. Able to maintain a professional demeanor, while researching and resolving issues. History of award-winning performance in solving problems and ensuring customer satisfaction. Self-motivated, highly organized, and detailed oriented with a proven ability to meet deadlines. Provide excellent customer care to all clients, inside and outside sales professionals, and management.
Overview
22
22
years of professional experience
Work History
Finance Account Specialist
DRIVEN BRANDS
01.2015 - Current
- Maintain customer accounts, gathering information for EFT and ACH payments, collecting rent, franchise fees and paint and supply invoices to keep accounts up to date
- Drafting the one offs for franchisee who are on payment plans
- Monitor the check payer accounts to ensure they remain current
- Also working directly with Operations and Management to ensure proper training for Franchisee's for trouble shooting and assistance with any system issues they may have
- Collect on the outstanding accounts to ensure 60-90-120 day buckets do not increase the aging of the accounts.
Finance Account Specialist
MAERSK
01.2006 - 01.2014
- Assisted multiple sales professionals covering the United States and Canada, with responsibility for more than 3,500 individual and corporate accounts
- Support sales when opening new accounts and upgrading credit terms
- Sign clients up for E-pay and Maerskline.com
- Quoted demurrage and last free days and worked directly with customer service, dispatch, terminals, and rails, creating invoices and processing credit cards
- Maintain quality control/satisfaction records, constantly seeking new ways to improve processes
- Solved issues and problems for Demurrage and Detention departments
- Addressed invoicing problems, overcame communication and cultural barriers, and advised customers of best plans to meet their needs
- Resolved financial issues and handled large accounts such as Rothfos, Oskosh, Schenker, Lowes and multiple coffee and apparel accounts, keeping over 7 days under $100k.
Collector
CAPITAL FACTORS
01.2002 - 01.2006
- Served as a collector for Capital Factors, a furniture factoring company that finances merchandise for large companies
- Made daily collection calls on accounts, brought accounts current, and resolved disputed account issues
- Turned over uncollectable accounts to an advanced outside collection agency
- Top collector for 10 out of 12 months
- Maintained quality customer service and customer satisfaction for the accounts.
Education
Business Administration -
ECPI
Norfolk, VASkills
- Oracle
- SAP
- RKEM
- WCRS
- CXED
- Pride System
- Customer Call Center
- Account Services
- Training and Need Assessment
- Staff Support
- Communication
- Problem Solving
- Computer Applications
- Professionalism
- Courtesy
Timeline
Finance Account Specialist
DRIVEN BRANDS
01.2015 - Current
Finance Account Specialist
MAERSK
01.2006 - 01.2014
Collector
CAPITAL FACTORS
01.2002 - 01.2006
Business Administration -
ECPI