Wanda Huntley
Barre,US
Summary
I have worked in retail for years. I enjoy meeting new people. I take any position very serious and am a hard worker. I have references available if needed. I have also been a volunteer for a organization called Freezing fun for families, a non profit for the last 20 years.
Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
04.2024 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Barre Irving
12.2023 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Famous Footwear
08.2023 - 11.2023
- Numerous responsibility
- Which included scheduling, ordering supplies, overseeing employees and training
- Resetting the store to the needs of all sales, price changes, etc
- After taking over this store sales went up by 70%
Store Manager
Tractor Supply
03.2021 - 08.2023
- While in this position the store grew from a 4.3 million dollor store to a 6.8 million store
- Some of my duties were as followed
- Scheduling
- Hiring of new employees
- Onboarding of employees
- Yearly evaluations
- Emails & conference calls
- Budgeting
- Bank deposits
- Training
- Ordering supplies
- Amongst various other responsibilities
Assistant Manager
Tractor Supply
11.2012 - 03.2021
- When I started this job, I was hired as a cashier
- And within this time frame I had a few promotions
- From cashier I was promoted to Team Lead, and eventually ended as assistant manager
- With multiple duties in each position
- Have been forklift certified for years, and unloaded many trucks and freight
Home Health Aide
Central Vt Hm Hlth And Hospice
03.2009 - 11.2012
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Operations Manager
Kurrle Corporation
08.2007 - 11.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
Black Diamond Sportswear
04.2005 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Cross-trained and backed up other customer service managers.
Warehouse Manager
Black Diamond Sportswear
11.2000 - 04.2005
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Inventory Specialist
Black Diamond Sportswear
03.1998 - 11.2000
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Education
High School Diploma - Graphics
Randolph Union High School
Randolph, Vermont06.1981
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Time management
- Store opening and closing
- Attention to detail
- Staff supervision
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
04.2024 - 11.2024
Assistant Store Manager
Barre Irving
12.2023 - 04.2024
Store Manager
Famous Footwear
08.2023 - 11.2023
Store Manager
Tractor Supply
03.2021 - 08.2023
Assistant Manager
Tractor Supply
11.2012 - 03.2021
Home Health Aide
Central Vt Hm Hlth And Hospice
03.2009 - 11.2012
Operations Manager
Kurrle Corporation
08.2007 - 11.2012
Customer Service Representative
Black Diamond Sportswear
04.2005 - 08.2007
Warehouse Manager
Black Diamond Sportswear
11.2000 - 04.2005
Inventory Specialist
Black Diamond Sportswear
03.1998 - 11.2000
High School Diploma - Graphics
Randolph Union High School
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