Wanda Jenkins
Interlachen,FL
Summary
Highly skilled Client Service Specialist with experience in managing client relations, resolving complex issues and enhancing customer satisfaction. Strengths include robust communication skills, adaptability to fast-paced environments and ability to build strong relationships with clients. Previous work has resulted in improved client retention rates and positive feedback.
Overview
23
23
years of professional experience
Work History
Client Services Specialist
SMA Healthcare
Palatka, FL
05.2023 - Current
- Assisted clients with inquiries and provided timely responses to ensure satisfaction.
- Coordinated appointments and managed schedules for client services effectively.
- Maintained accurate records of client interactions and service requests promptly.
- Collaborated with healthcare professionals to ensure seamless client care delivery.
- Educated clients on available services and resources within the organization.
- Resolved client complaints by identifying issues and implementing appropriate solutions.
- Supported team members in training initiatives to enhance service delivery skills.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Worked closely with other departments to ensure timely resolution of escalated client issues.
Counselor/Case Manager
Hastings Youth Academy
Hastings, Florida
11.2002 - 07.2011
- Provided counseling sessions to individuals facing personal and emotional challenges.
- Developed and implemented personalized treatment plans for diverse client needs.
- Collaborated with multidisciplinary teams to enhance client support strategies.
- Conducted assessments to identify client strengths and areas for improvement.
- Maintained accurate records of client progress and treatment outcomes.
- Educated clients on coping strategies and resources for mental health support.
- Advocated for clients' needs within community resources and services available.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Provided educational support by assisting students with their academic work as well as helping them develop problem-solving skills.
- Monitored clients' daily activities and responded appropriately when needed.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Established collaborative relationships with parents and guardians to provide effective care for their children.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
Education
Professional Diploma - Administrative Assist/Busines Software
First Coast Technical College
Saint Augustine, FL06-1995
High School Diploma -
Interlachen High School
Interlachen, FL06-1993
Skills
- Client relationship management
- Service coordination
- Complaint resolution
- Client education
- Record maintenance
- Cross-department collaboration
- Time management
- Team collaboration
- Effective communication
- Client engagement strategies
- Money handling
- Paperwork processing
- Telephone skills
- Payment processing
- account management
Timeline
Client Services Specialist
SMA Healthcare
05.2023 - Current
Counselor/Case Manager
Hastings Youth Academy
11.2002 - 07.2011
Professional Diploma - Administrative Assist/Busines Software
First Coast Technical College
High School Diploma -
Interlachen High School