Wanda Jimenez
Lynn,MA
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Lynn Adult Day Care Center
Lynn, MA
09.2019 - Current
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments between clients and customers and internal staff members.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Associate of Arts - Psychology
North Shore Community College
Danvers, MASkills
- Check processing
- Scheduling
- Bookkeeping
- Letter Preparation
- Reception oversight
- Memo preparation
- Data entry
- Handling high phone call volumes
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Lynn Adult Day Care Center
09.2019 - Current
Associate of Arts - Psychology
North Shore Community College