Wanda Jimenez

Administrative Assistant

Lynn Adult Day Care Center

Lynn, MA

09.2019 - Current

Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Handled confidential documents in an organized fashion according to established protocol.
Handled incoming calls and directed callers to appropriate department or employee.
Scheduled appointments between clients and customers and internal staff members.
Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Answered questions from customers regarding products and services offered by the company.
Developed and maintained filing systems for confidential documents and records.
Greeted visitors and provided general information about the company.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Responded to customer issues to provide immediate resolution and improve retention.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Exceeded customer satisfaction by finding creative solutions to problems.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Assisted with customer requests and answered questions to improve satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked effectively in team environments to make the workplace more productive.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Overview

Work History

Administrative Assistant

Education

Associate of Arts - Psychology

Skills

Languages

Timeline

Administrative Assistant

Associate of Arts - Psychology

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