Wanda Johnson

• Responsible for administering all aspects of leave and ADA accommodation process and policies in conjunction with the Company's third-party vendor.
• Educate employees regarding their needs for leave or ADA accommodation.
• Process leave requests in Workday and submit appropriate documentation to employees.
• Adhere to the Company's mandatory HIPAA privacy practices.

Practice integrity and confidentially and trusted- resources for employees and HR.

• Discuss leave laws and pay such as short-term disability and paid parental benefit and/or caregiver benefit.
• Key, track and collect benefits payments in Quickbooks.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Audited FMLA and ADA accommodation leaves for accuracy
• Implemented and organized the Company's benefits leave billing process
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Resolved complaints and escalated issues
• Updated employees on Company and Federal and state law changes
• Trained new employees on Company and leave procedures

• Communicated all Company's benefits to employees and management.
• Keyed new hire enrollment in Benefits enrollment system.
• Set up annual enrollment and assisted employees with questions.
• Reviewed and analyzed FMLA and ADA documentation.
• Understood and communicated UNUM (short-term/long-term disability) policies and procedures.
• Facilitated with Retiree orientation.
• Calculated employee's Rule of 85 retirement dates.

• Adhered to department processes, procedures and goal expectations for case investigations.
• Analyzed, researched and resolved credit and debit card claims within required timeframes.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Used sound judgment and available resources to make well-informed decisions for case approval or denial.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Discussed loan products and services with members.
• Processed loan requests, and analyzed member's financials, credit, and property evaluations to determine the feasibility of granting loans. Obtain and compile copies of member's credit histories and other financial information.
• Reviewed loan agreements to ensure that they were complete and accurate according to lending policy.