Wanda Jones
Austin,TX
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
16
16
years of professional experience
Work History
Store Manager
Great American Cookies DBA Four Wills LLC
Austin, TX
08.2016 - 05.2024
- Implemented superior customer service to attain large orders and retain repeat customers.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
Assistant Manager
Build A Bear Workshop Inc
Austin, TX
08.2015 - 08.2016
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Store Manager
Great American Cookies
Austin, TX
05.2008 - 08.2015
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
Education
Some College (No Degree) - General Studies
Texas State University
San Marcos, TXSkills
- Partnership Building
- POS Systems
- Payroll Management
- Promotional planning
- Employee Training
- Shift Scheduling
- Talent Recruitment
- Report Generation
- Supply Ordering
- Store operations oversight
- Operations Management
- Project Management
- Retail Inventory Management
- Loss Prevention
- Outstanding communication skills
- Flexible Schedule
- Team Development
- Customer Service Management
- Sales Analysis
- Store opening and closing procedures
- Employee Scheduling
- Process Improvements
- Retail Merchandise Quality Standards
- Staff Supervision
- Employee supervision and motivation
- Pricing Strategies
- Recruitment and hiring
- Team Leadership
- Relationship building and management
- Vendor Management
- Employee Terminations
- Operations Oversight
- Accurate Cash Handling
- Work Planning and Prioritization
- Inventory Control
- Mathematical Aptitude
- Problem-Solving
- Marketing and Promotions
- Multitasking and Organization
- Team motivation
- Training and mentoring
- Bank and Safe Deposits
- Product Merchandising
- Cash Management
Affiliations
- Interned at IRS (14 yrs old)
- Interned at Huston- Tillotson College (15 yrs old)
- Interned at OurStory Non-Profit (16 yrs old)
Timeline
Store Manager
Great American Cookies DBA Four Wills LLC
08.2016 - 05.2024
Assistant Manager
Build A Bear Workshop Inc
08.2015 - 08.2016
Store Manager
Great American Cookies
05.2008 - 08.2015
Some College (No Degree) - General Studies
Texas State University
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