Wanda Kennedy
Omaha,NE
Summary
Dynamic professional with a proven track record in customer support, excelling at efficiently resolving issues and enhancing client satisfaction. Recognized for exceptional collaboration skills and the ability to thrive in team environments while adapting seamlessly to changing demands. Expertise in communication, problem-solving, and leveraging CRM software to drive impactful results underscores a commitment to reliability and a results-driven approach. Consistently ensures that high standards are not only met but exceeded, fostering lasting relationships with clients and colleagues.
Overview
27
27
years of professional experience
Work History
Customer Support Specialist 3
Streck LLC
03.2000 - 11.2025
- Assisted customers with inquiries and issues via phone and email communication.
- Resolved customer complaints by providing effective solutions and maintaining service quality.
- Documented customer interactions in CRM system to ensure accurate record-keeping.
- Collaborated with team members to improve response times and support processes.
- Learned product features and services to provide informed assistance to customers.
- Followed up on unresolved issues, ensuring timely resolution and customer satisfaction.
- Participated in training sessions to enhance skills in customer service best practices.
- Gathered feedback from customers to identify areas for service improvement and quality assurance.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Customer Service Representative
ConAgra Frozen Foods
10.1998 - 01.2000
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call flow while maintaining quality service standards.
- Collaborated with cross-functional teams to improve response times and service processes.
Education
Bachelor of Science - Business Administration
College of St Mary
Omaha, NE05-1986
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Call center experience
- Conflict resolution
- Quality assurance
- Product knowledge
- Appointment scheduling
- Payment processing
- Technical troubleshooting
Timeline
Customer Support Specialist 3
Streck LLC
03.2000 - 11.2025
Customer Service Representative
ConAgra Frozen Foods
10.1998 - 01.2000
Bachelor of Science - Business Administration
College of St Mary