Summary
Quote
Skills
Work History
Education
Timeline
OfficeManager
Wanda Korab

Wanda Korab

Coatesville,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Skills

Team Leadership

Vendor Management

Budget Coordination

Change Management

Time Management

Budgeting and Resource Management

Policy and Procedure Improvement

Program Leadership

Critical Thinking

Good Judgment

Performance Tracking and Evaluations

Agile Projects

Program Reviews

Training and Development

Process Improvement

Business Systems

Documentation Proficiency

Organizational Performance

Business Continuity

Information Protection

Customer and Personnel Training

Attention to Detail

Verbal and Written Communication

Public Speaking

Risk Management

MS Office Applications

Employee Scheduling

Six Sigma

Performance Monitoring

Work Planning and Prioritization

Requirements Writing and Documentation

Conflict Resolution

Multi-Operations Management

Cultural Sensitivity

Work Delegation

Team Training

Remote Team Management

Forecasting and Performance

Interpersonal Skills

Managing Operations and Efficiency

Managing Program Activities

Negotiation and Conflict Resolution

Business Analysis

Scheduling and Coordinating

Plan Projects

Program Development and Management

Team Meetings

Opinion Polls

Collaborate Cross-Functionally

Social Skills Instruction

Troubleshooting

  • Business Acumen
  • Software Documentation
  • Customer Experience Control
  • Adaptable and Flexible
  • Managed Services
  • Remote Services

Interpersonal Skills

Managing Operations and Efficiency

Managing Program Activities

Negotiation and Conflict Resolution

Business Analysis

Scheduling and Coordinating

Plan Projects

Program Development and Management

Team Meetings

Opinion Polls

Collaborate Cross-Functionally

Social Skills Instruction

Troubleshooting

  • Business Acumen
  • Software Documentation
  • Customer Experience Control
  • Adaptable and Flexible
  • Contract Development and Management
  • Budget Management
  • Adobe Creative Suite
  • Business Development
  • Project Management
  • Program Management
  • Organizational Development
  • Team Coordination
  • Business Planning
  • Issue Resolution
  • Product Development
  • Planning and Coordinating
  • Project Recordkeeping
  • Operational Leadership
  • Employee Training
  • Task Delegation
  • Lean Methodology

Work History

Operations Program Director, Client Services

Komodo Health
Remote, PA
01.2020 - Current
  • Proactively identified and monitored training needs
  • Designed, planned, and implemented training programs, policies, and procedures to fulfill those needs
  • Managed program and workflow documentation to manage accuracy, risk, and scope, and improve efficiency
  • Efficaciously communicated with management, staff, and vendors to ensure effectual operations of
  • Developed, implemented, and maintained quality assurance protocols
  • Fostered proficiency of existing organizational processes and procedures to enhance and sustain team’s internal capacity
  • Contributed to the development and preparation of key communications to strengthen and support change management efforts
  • Support system development and maintenance process for supported functional areas with relevant SMEs, stakeholders, and Quality; ensured consistency in document portfolios
  • Support project teams and businesses in establishing measurable value targets for the project and tracking outcomes
  • Effectively managed operational activities of Managed Services
  • Identified and implemented process improvements
  • Liaison between client business partners
  • Ensured consistency and alignment across interdependent processes to provide a holistic view
  • Governed data collection and maintenance of operational metrics to effectively achieve productivity targets
  • Commendably managed staff members.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed new program and feature ideas for station.
  • Maintained and updated project-related documents.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed and recommended policies and procedures for evaluating programs.
  • Identified risks and developed mitigation plans.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Monitored program performance to identify areas for improvement.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Determined broadcast requirements to plan event coverage and regular programming.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Offered project and restructuring oversight to guide operational team through transitional processes.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Engaged and fostered cross-functional relationships to promote barrier reduction and silo elimination approach to operational management.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Facilitated cross-functional interdepartmental communications resulting in enhanced workflow.
  • Coordinated market and grant updates and generated standard reports and funder updates for speaking engagements and meetings with funders and policy makers.

Associate Director, Program Manager

AMPLEXOR
01.2019 - 01.2020
  • Responsible for the successful day-to-day management of Regulatory Information Management System deliverables
  • Lead development and maintenance of project plans, key milestones, and change management activities, Championed change and provided direct change management support for projects and initiatives associated with client initiatives Client relationships management, including mid-to-upper-level operational contacts, representing the organization to the customer and ownership of customer satisfaction
  • Utilize advanced knowledge of project implementation and tool management to recognize and prevent implementation challenges before performance impact
  • Monitor and track project status using established tools and techniques such as MS Project and SharePoint
  • Prepare and deliver presentations to senior management on project updates, project cycles, and expected results
  • Assign and monitor the work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives.
  • Leveraged project management processes and tools to define and execute projects.
  • Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Built teams to address project goals and objectives for multiple projects.
  • Communicated all capacity, sourcing and technology gaps with upper management.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Developed and maintained logistics workflows, procedures and reports.
  • Interacted with customers and clients to identify business needs and requirements.
  • Designed and developed programs and projects for dissemination to personnel.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Directed team focused on taking development projects through monetization and mass production.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Identified program obstacles and communicated possible impacts to team.
  • Devised creative solutions to critical customer and user needs.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Established milestones and objectives based on input from functional areas and stakeholders.

Senior Program Manager

ATLAS /Multiple
07.2018 - 01.2019
  • Responsible for overseeing the Personal Channels Digital platform transition from managed projects to a productized solution base
  • Lead development and maintenance of project plans, key milestones, and change management activities, Lead development and maintenance of project plans, key milestones, and change management activities, ensuring all Product Build and Design tasks are completed on time and under budget
  • Successfully worked with individual product owners for Global Veeva launch and implementation
  • Developed program guidelines and templates and provided training to SMEs on solutions and processes
  • Accomplished human resource objectives by selecting, orienting, and coaching employees
  • Communicated job expectations, enforcing policies and procedures
  • Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; determining system improvements; implementing change.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Program Manager

NOVOCURE
02.2018 - 07.2018
  • Provided full development life-cycle project management project relating to Digital Marketing content via Veeva Vault implementation
  • Participated in requirements gathering workshops
  • Documentation of functional requirements
  • Development and maintenance of business requirements traceability documentation
  • Creation of test case documentation around Veeva UAT
  • Overall management of Veeva launch activities including implementation of Veeva, Veeva Vault Promomats UAT as well as development and facilitation of training activities
  • Acted as a tester for Veeva UAT
  • Lead and support multiple projects through all phases of the project lifecycle
  • Create and deliver detailed business requirements that capture the business needs and can be converted to technical requirements
  • Engage with business owners to establish effective cross-functional teams
  • Lead the Change Advisory initiative and maintain and monitor change tickets
  • Provide weekly CAB updates
  • Development and delivery of Change Management instructional classes.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Participated in vendor selection and management process for program initiatives.
  • Designed and developed programs and projects for dissemination to personnel.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Built teams to address project goals and objectives for multiple projects.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Devised creative solutions to critical customer and user needs.

Senior Program Manager, Training Specialist

CAI
06.2016 - 01.2018
  • Overall responsibility to manage project deliverables, change management deliverables, and training design and facilitation for the Patient Experience Platform readiness
  • Champion change and provide direct change management support for projects and initiatives associated with functional area initiatives worked with individual Brand Solutions architects to ensure Website readiness, Customer Relationship Database tools were in place for the launch of multiple brands across multiple patient engagement platforms and tools
  • Served as Scrum Master for project team / Facilitation of Daily Scrum Calls
  • Creation of test case documentation around UAT
  • Coordination of UAT
  • Acted as a tester for UAT
  • Requirements Gathering – facilitation and documentation
  • Create the over-arching communications plan, Communication Roadmap, and other documentation for Stakeholder engagement
  • Customize globally provided communications for the US approach for approval and sign off.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Provided constant training to staff on newly developed training programs used in classrooms, new language labs and computer systems.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Used various learning suites to implements American Language Courses and e-learning programs.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Developed training handbooks, computer tutorials and reference materials.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Sr. Program/Change Manager, Training Specialist

CAI
09.2016 - 01.2018
  • Successfully build relationships with targeted clients and actively identify future opportunities
  • Served as the client’s point of contact and escalation point for any challenges and/or opportunities to ensure project(s) success
  • Effectively managed offerings and how they apply to client opportunities
  • Ensured all open client project work was on time and met the client's needs
  • Led planning sessions with clients, as well as identifying unmet needs that represented innovations the Sales organization utilized to pursue differentiated solutions & services.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Used various learning suites to implements American Language Courses and e-learning programs.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Prepared videos for online and remote instruction.
  • Documented participation and evaluated learning for each participant.
  • Developed training curricula and recommended programs that met instructional goals and objectives.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
  • Traveled to client locations to conduct training classes.
  • Developed training handbooks, computer tutorials and reference materials.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.

Sr. Program Manager

MIO
12.2015 - 09.2016
  • Audit
  • Identify and implement system and/or process improvements to support business objectives
  • Effectively utilize project methodology and tools to deliver solutions and communicate status
  • Liaise with systems or business process analysts and BU business process owners or super users and local user experts
  • Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Develop and maintain SharePoint solutions
  • Served as Scrum Master for project team / Facilitation of Daily Scrum Calls
  • ServiceNow Administration
  • JIRA

Program Manager / Training & Communication Specialist and Change Manager

CAI
05.2015 - 12.2015
  • Overall program management of digital content implementation for Medical Affairs group Served as Scrum Master for project team / Facilitation of Daily Scrum Calls
  • Responsible for facilitation of requirements gathering workshops between business and IT
  • Documentation of functional requirements to be reviewed for system requirements
  • Development and maintenance of requirements traceability documentation
  • Responsible for workshops to determine deltas/gaps between new and old instances
  • Creation/documentation of user stories per release sprint
  • Creation of test case documentation around UAT
  • Coordination of UAT
  • Acted as a tester for UAT
  • Requirements Gathering – facilitation and documentation
  • Coordinated UAT efforts for Training
  • Analysis of core and changes to create an impact analysis to aid the training development efforts
  • Coordinated as appropriate with vendor teams regarding the availability of site functionality
  • Customized globally provided training documentation for changes as appropriate/required
  • Identify and monitor training needs in the program, and design, plan, and implement training programs, policies, and procedures to fulfill those needs
  • Consult with business training leads on the creation of a workable training plan to ensure resources are trained
  • Create the over-arching communications plan, Communication Roadmap, and other documentation for Stakeholder engagement
  • Customize globally provided communications for the US approach for approval and sign-off
  • Program manager responsible for Enterprise platform creation and deployment
  • Managed Global Brand Launches Including but not limited to governance, alignment, assurance, management, integration, optimization, tracking, planning, change management, and improvement
  • Facilitated and documented discussions around reporting issues associated with enterprise solutions
  • Developed and maintain SharePoint solution
  • Created test case documentation around UAT for the approved solution.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Directed training programs and development paths for managers and supervisors.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Adhered to industry practices, company standards and safety protocols in work.
  • Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
  • Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Completed assignments ahead of deadline.

Education

Licenses & Certifications

MS - Cyber Security Operations and Leadership

UNIVERSITY OF SAN DIEGO

BA - Organizational Dynamics/Human Performance Management

IMMACULATA UNIVERSITY

Scrum Master Six Sigma Black Belt PMP Curriculum - undefined

Timeline

Operations Program Director, Client Services

Komodo Health
01.2020 - Current

Associate Director, Program Manager

AMPLEXOR
01.2019 - 01.2020

Senior Program Manager

ATLAS /Multiple
07.2018 - 01.2019

Senior Program Manager

NOVOCURE
02.2018 - 07.2018

Sr. Program/Change Manager, Training Specialist

CAI
09.2016 - 01.2018

Senior Program Manager, Training Specialist

CAI
06.2016 - 01.2018

Sr. Program Manager

MIO
12.2015 - 09.2016

Program Manager / Training & Communication Specialist and Change Manager

CAI
05.2015 - 12.2015

Licenses & Certifications

MS - Cyber Security Operations and Leadership

UNIVERSITY OF SAN DIEGO

BA - Organizational Dynamics/Human Performance Management

IMMACULATA UNIVERSITY

Scrum Master Six Sigma Black Belt PMP Curriculum - undefined

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Wanda Korab