Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
WANDA KORAB

WANDA KORAB

E Fallowfield,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at planning, directing and maintaining continuous operations in various departments within the Pharmaceutical Industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Adept at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Client Services - Operations Program Leader,

Komodo Health
01.2020 - 05.2023
  • Managed multiple Salesforce, Veeva and other technical implementation projects Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Assisted in preparation of SOWs, contracts, presentations and other documents to maintain compliance. Stored and filed contract documents in orderly, organized systems.
  • Assisted team with time and expenses inquiries following resolution to completion.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Worked well in a team setting, providing support and guidance

Sr. Program Manager

Amplexor
01.2019 - 01.2020
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements for RIM software implementation.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Coached team members on productivity strategies to accomplish challenging goals.

Senior Technical Program Manager

Atlas
07.2018 - 01.2019
  • Worked closely with other departments to better understand product features and develop appropriate training materials.
  • Performed risk management assessments on projects for various Veeva implementations.
  • Planned and managed technical projects for clients.
  • Developed and implemented curriculum and training materials appropriate for use at all skill levels.
  • Created training program that enabled employees to maintain and improve skills in various types of software packages.
  • Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Worked closely with other departments to better understand product features and develop appropriate training materials

Senior Program Manager

Novocure
02.2018 - 07.2018
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities for Veeva Vault/Promomats Implementation.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
  • Worked closely with other departments to better understand product features and develop appropriate training materials.

Senior Program Manager

CAI
09.2016 - 11.2017
  • Consultant assigned to top 100 Pharmaceutical client, Medical Affairs / Technical Operations
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities for various Veeva implementation projects.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set for
  • Developed training handbooks, computer tutorials and reference materials for new Veeva implementations.
  • Developed training curricula and conducted virtual training sessions on enhanced Veeva products that met instructional goals and objectives.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Built support for change throughout business unit through direct outreach strategies.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.

Senior Project Manager, Consultant

A.C. Coy Company
12.2015 - 09.2016
  • Consultant assigned to major manufacturing client.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Established and managed change management processes to fulfill successful project transitions.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.

Training, Communication & Change Mgmnt Champion

Computer Aid
05.2015 - 12.2015
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for enterprise Veeva and Salesforce implementation projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision of newly implemented and enhanced Veeva and Salesforce products/programs.
  • Developed training handbooks, computer tutorials and reference materials.
  • Traveled to client locations to conduct training classes.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Built support for change throughout business unit through direct outreach strategies.

Operations Project Manager Consultant

Placers
12.2014 - 05.2015
  • Assigned to WL Gore
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.

Learning & Development Consultant

YOH
03.2013 - 05.2014
  • Coordinated with cross-functional teams to develop and implement new project monitoring program.
  • Developed Sharepoint site for managing projects.
  • Developed and delivered training on new process and tools.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
  • Assessed student needs to determine appropriate level of required support.
  • Supported interaction between students during group work activities using guided conversation.
  • Facilitated student engagement and collaboration to enhance classroom learning.
  • Identified plans and resources required to meet project goals and objectives.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Developed solutions to address complex issues and operational gaps.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.

Technical Project Manager, Consultant

TEKSystems
09.2012 - 03.2013
  • Assigned to Armstrong World Industries for ServiceNow Enhancement/Upgrade.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Identified program obstacles and communicated possible impacts to team.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Senior Project Manager

CHC
11.2011 - 08.2012
  • Monitored project progress, identified risks and implemented corrective measures to acquire success for client medical writing/publications projects.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Principal Consultant

Ciber
05.2010 - 04.2011
  • Assigned to major pharmaceutical client.
  • Worked with the Brand teams to facilitate the development, creation and distribution of promotional programs regulated by the FDA.
  • Acted as liaison between managed market managers and fingertip formulary, ensuring the correct formulary data is provided.
  • Liaison between Brand Teams, IS and offshore vendors. Monitor and evaluate the quality and efficiency of offshore vendors.
  • Served on the selection committee for offshore vendors.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Assessed business requirements to create focused solutions.
  • Authored best practices documentation for use in new personnel onboarding processes.
  • Developed technical requirement documentation for new software products.
  • Monitored and tracked project progress to support timely completion.
  • Led cross-functional teams to successfully complete IT projects.

Senior Consultant, Project Manager

Jacquette Consulting
09.2008 - 05.2010
  • Assigned to Shire Pharmaceuticals.
  • Managed vendor implementation of global clinical software systems for clinical trial supplies including integration with existing client applications.
  • Developed training materials and user guides.
  • Effectively managed changes to project/program scopes . Successfully managed relationships with key business stakeholders to ensure the effective capturing of business requirements and commitment to project/program objectives.
  • Responsible for managing client relationship and ensuring successful execution of existing statements of work for three consultants, and development of new business opportunities within Shire.
  • Managed the implementation of Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Streamlined processes to cut downtime and optimize employee productivity.

Education

MS - Cyber Security Operations and Leadership

University of San Diego

BA - Organizational Dynamics

Immaculata University

Skills

  • Operations leadership
  • Business Process Improvement
  • RFP/SOW/Contract Process
  • Compliance/GxP/Regulatory Awareness
  • Six Sigma / Continuous Improvement
  • Cross-functional Team Leadership
  • Excellent organizational and time management skills
  • Learning & Development /LMS/Instructional Design
  • Microsoft Office Suite, Sharepoint, Salesforce, Veeva, Smartsheet, Jira, Confluence, Adobe, Creative Suite, Camtasia
  • Business Intelligence
  • Strategic Partnership
  • Patient Journey / Pharmaceutical Industry Knowledge
  • Problem-solving/Risk Management
  • Strong communication and relationship-building skills
  • Coaching and Mentoring
  • Client Satisfaction
  • Self-Motivated
  • Staff Training
  • Multi-Unit Operations Management
  • Process Improvement Initiatives
  • Incident Management
  • Operating Budget
  • Document Coordination
  • Interactive Media
  • Positive Reinforcement Strategies
  • Education Program Planning
  • Operations Oversight
  • Maintain School Records

Certification

  • Certified Six Sigma Black Belt

Timeline

Client Services - Operations Program Leader,

Komodo Health
01.2020 - 05.2023

Sr. Program Manager

Amplexor
01.2019 - 01.2020

Senior Technical Program Manager

Atlas
07.2018 - 01.2019

Senior Program Manager

Novocure
02.2018 - 07.2018

Senior Program Manager

CAI
09.2016 - 11.2017

Senior Project Manager, Consultant

A.C. Coy Company
12.2015 - 09.2016

Training, Communication & Change Mgmnt Champion

Computer Aid
05.2015 - 12.2015

Operations Project Manager Consultant

Placers
12.2014 - 05.2015

Learning & Development Consultant

YOH
03.2013 - 05.2014

Technical Project Manager, Consultant

TEKSystems
09.2012 - 03.2013

Senior Project Manager

CHC
11.2011 - 08.2012

Principal Consultant

Ciber
05.2010 - 04.2011

Senior Consultant, Project Manager

Jacquette Consulting
09.2008 - 05.2010

MS - Cyber Security Operations and Leadership

University of San Diego

BA - Organizational Dynamics

Immaculata University

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