Wanda Leonard
Humble
Summary
Experienced individual offering a transferable skill set complimentary to the Front Desk Receptionist position requirements. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position with your company.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Dessert Delight Bar
Humble
08.2024 - Current
- Managed daily operations of dessert bar, ensuring smooth workflow and customer satisfaction.
- Oversaw staff training and development, fostering a collaborative team environment.
- Maintained inventory levels and ordered supplies to ensure product availability.
- Handled customer inquiries and resolved issues to enhance service quality.
Travel Health Technician
Catapult Health
Dallas
09.2021 - Current
- Preform blood tests via finger-stick
- Engage with patients in a positive, professional manner
- Enter all patient information into EMR
- Connect patient with Catapult Nurse Practitioners for health consultation via video conference.
Intern
Patient Recovery Home Healthcare Services
Houston
06.2021 - 09.2021
- Answered telephone calls and emails to respond to inquiries and questions.
- Ran copies and collated information packets.
- Verified accuracy and completeness of digital and physical documentation.
- Entered data regarding projects and tasks into spreadsheets.
Senior Benefits Coordinator
Senior Life Services
Vero Beach
10.2017 - 10.2020
- Educated clients about different whole- and term-life policies available for purchase.
- Liaised between clients and insurers by maintaining partnerships with insurance company representatives and underwriters.
- Met and maintained monthly and quarterly insurance sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends.
- Optimized customer service strategies, increasing retention with revitalized focus on customer needs and market demands.
Dispatcher
Harris County Sheriff's Department
Houston
06.2013 - 02.2018
- Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger.
- Assessed non-emergency calls, relaying information to correct departments and personnel.
- Operated radio, telephone, and computer equipment at emergency response centers.
Education
Medical Administration AAS -
Lonestar College
Houston, Tx08.2021
Certificate - Business Operations Assistant
Lone Star College
Houston, TX08-2021
Certificate - Administrative Support- Medical Specialty
Lone Star College
Houston, TX08-2021
Skills
- Multitasking
- Call management
- Appointment scheduling
- Microsoft Office
- Written And Verbal Communication
- Sales Skills
- Establishing Rapport
- Telephone Etiquette
- Medical Records
Timeline
Owner/Operator
Dessert Delight Bar
08.2024 - Current
Travel Health Technician
Catapult Health
09.2021 - Current
Intern
Patient Recovery Home Healthcare Services
06.2021 - 09.2021
Senior Benefits Coordinator
Senior Life Services
10.2017 - 10.2020
Dispatcher
Harris County Sheriff's Department
06.2013 - 02.2018
Medical Administration AAS -
Lonestar College
Certificate - Business Operations Assistant
Lone Star College
Certificate - Administrative Support- Medical Specialty
Lone Star College
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