Wanda Lewis
New Orleans,LA
Summary
Accomplished Housekeeping Supervisor with a proven track record at Omni Hotels & Resorts, enhancing employee performance and guest satisfaction through expert supervision and training. Skilled in cleaning, sanitation, and fostering exceptional guest relations, I significantly reduced guest complaints. My leadership is marked by a commitment to excellence and a deep understanding of customer service dynamics.
Overview
2021
2021
years of professional experience
Work History
Housekeeping Supervisor
Omni Hotels & Resorts
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Manager
Bourbon Orleans Hotel
03.2011 - 04.2020
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Monitored staff performance and provided feedback to drive productivity.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeper
Monteleon Hotel
03.2003 - 08.2008
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
Supervisor
Queen & Crescent HotelNew Orleans
05.1999 - 01.2003
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Turndown Attendant
Hyatt Regency
02.1996 - 10.1998
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Education
No - General Education
Alfred Lawless Sr High
2300Andry Street 05.1987
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Manager
Bourbon Orleans Hotel
03.2011 - 04.2020
Housekeeper
Monteleon Hotel
03.2003 - 08.2008
Supervisor
Queen & Crescent HotelNew Orleans
05.1999 - 01.2003
Turndown Attendant
Hyatt Regency
02.1996 - 10.1998
Housekeeping Supervisor
Omni Hotels & Resorts
No - General Education
Alfred Lawless Sr High
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