Wanda L. James

Entrepreneurial, analytical, and results-driven professional with over 15 years of experience greatly impacting retail performance through customer care, management, quality assurance and client relations Proven record of increasing profits, reducing costs, inventory shrinkage control, and transforming customer service. Demonstrated ability to learn and teach new concepts, leading virtual teams, easily adapt to change, and manage multiple concurrent tasks. Excellent organizational and communication skills.Ability to apply the knowledge, theory, and skills of the management and supervisor profession to support sound decision-making and improve service outcomes, integrate knowledge and skills from multiple disciplines into professional practice; such as effecting behavioral change, applying systems thinking, and achieving service outcomes, critical thinking, and decision-making to initiate change, self-awareness and a service-oriented value system to establish, build, and sustain effective working relationships that address the needs of service populations, etc.