Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Wanda Lockwood

Woodbridge,US

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Client Care Manager

Computer Services Unlimited, Inc
Chantilly, Virginia
04.2023 - Current
  • Monitored progress of client care activities and reported outcomes to upper management.
  • Resolved escalated customer service issues in a timely manner.
  • Provided guidance on best practices for client care management processes.
  • Created and implemented strategies to improve client care services.
  • Managed multiple projects simultaneously while meeting deadlines on time.
  • Assessed customer complaints or inquiries regarding products or services offered by the organization.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Analyzed feedback from clients about their experiences with the organization's products and services.
  • Organized documents and records related to customer interactions.
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Assessed customer satisfaction with services through follow-up communication.
  • Offered friendly greetings and knowledgeable service to guests.
  • Used telephone, email and web chat services to answer customer questions.
  • Performed background checks on potential hires to ensure compliance with company standards.
  • Advised managers on best practices related to performance management processes.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Facilitated new hire orientations and employee training sessions.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted background checks and employment verifications for potential hires.
  • Maintained employee records in compliance with state and federal regulations.

Operations Manager

Caring Hands Animal Hospital
Centerville
05.2005 - Current
  • Was in charge of enforcing security policies and procedures in order to keep company assets safe from theft, loss, and damage
  • With improved employee evaluation processes, I was able to improve team performance
  • Multiple vendor partnerships were established and maintained by me
  • Kept a close eye on infrastructure to avoid critical impacts and outages
  • Represented the company to potential customers, vendors, and other external stakeholders
  • Reduced average contract expenses through aggressive vendor negotiations
  • Developed strong business relationships with clients to improve overall experience, satisfaction, and retention rates
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
  • Planned and managed workflow to ensure that deadlines were met, priorities were identified, and policies and procedures were followed
  • Collaborated with the owner on sales strategies
  • Kept track of everything
  • Made recommendations to improve proficiency
  • Was always looking for ways to target and resolve difficult issues in management and business operations.

Education

Associate of Applied Science - Veterinary Technology

Northern Virginia Community College - Loudoun Campus
Sterling, VA
01.1997

Skills

  • Inventory management
  • Project planning and development
  • Coaching and mentoring
  • Business operations
  • Strategic planning
  • Human resources management
  • Staff training/development
  • Natural leader
  • Employee scheduling
  • Client Interviews
  • Client Retention
  • Customer Relations
  • Application processing
  • Adaptability and Flexibility
  • Staff Training
  • Time management abilities
  • Multitasking
  • Attention to Detail
  • Reliability
  • Decision-Making
  • Professionalism
  • Organizational Skills
  • Problem-solving abilities

Affiliations

  • Team Mom for son's lacrosse team-managing volunteers and team events
  • High School Boosters Secretary- volunteer scheduling, meeting agenda, cashier, inventory maintenance

Certification

  • Licensed Veterinary Technician

References

References available upon request.

Timeline

Client Care Manager

Computer Services Unlimited, Inc
04.2023 - Current

Operations Manager

Caring Hands Animal Hospital
05.2005 - Current

Associate of Applied Science - Veterinary Technology

Northern Virginia Community College - Loudoun Campus

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Wanda Lockwood