Wanda Lopez

• Oversee and perform all of the permitting process for all accounts among 4 counties (Palm Beach, Broward, Miami-Dade, and Monroe) for all permitted projects.
• Compiling permit packets, filling out permit applications, determining necessary paperwork for different municipalities and specialized areas, and communicating with involved parties
• Obtain documents from Engineers to facilitate all permit application processes, and work closely with engineers to solve any plan deficiencies and mitigate permit comments
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances
• Inform customers by mail or telephone of additional steps needed to obtain building permits
• Performed routine data entry or document management
• Developed strong communication and organizational skills through working on group projects.

• Recorded time allocated to projects and updated master tracking documents
• Prepare and distribute team-based communications to foster collaboration and enhance team morale
• Organized, distributed, and tracked project documents
• Coordinated materials, charts, and reports for weekly meetings
• Organized documentation, tools, and resources to promote project needs and ensure timely completion
• Collaborate with senior leadership to complete complex projects on time and under budget
• Provided technical support to project stakeholders to help meet project objectives
• Completed multiple tasks simultaneously to optimize project completion
• Updated charts and reports to deliver accuracy and completeness
• Manage and coordinate accounts receivable activities and oversee and/or coordinate billing, collection, reconciliation of the general ledger, and compilation of accounts receivable reports.

HR Manager Assistant (6 Months)

• New hire onboarding.
• Prepare a welcome kit or package with essential information about the company
• Complete necessary paperwork, including employment forms, tax documents, and other required
documentation.

• First-day orientation.
• Company Overview: Present an overview of the company's history, mission, values, and organizational
structure.
• Introduction to Policies and Procedures. Employee Handbook
• IT Setup: Assist the new hire in setting up their computer, email, and any other necessary software.
• Training Sessions: Provide training on essential tools, systems, and software used within the
organization.
• Role Overview: Provide an in-depth overview of the new hire's role, responsibilities, and expectations
• Team Meetings: Arrange meetings with team members to foster introductions and collaboration.
• Feedback Sessions: Schedule regular feedback sessions to address any questions or concerns the new
hire may have.
• Set Expectations: Clearly communicate performance expectations, key performance indicators (KPIs),
and goals for the new hire's role.

• Increased sales by 25 percent through business development and lead generation.
• Managed 30 inbound sales calls each day with minimal wait times
• Acquired four large accounts, which grew revenues by 11 percent.
• Achieved an average of 120 percent of sales goals for two consecutive years.
• Provided recommendations that led to an additional $18K in upsell revenue.
• Provided primary customer support to internal and external customers
• Achieved a high satisfaction rating through proactive one-call resolutions of customer issues
• Maintained and managed customer files and databases
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
• Exceeded sales and promotional goals consistently
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Responded to customer requests for products, services, and company information
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.
• Cross-trained and provided backup support for organizational leadership.
• Used an in-store system to locate inventory and place special orders for customers.
• Built relationships with customers to encourage repeat business.
• Managed efficient cash register operations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Recommended complementary purchases to customers, increasing revenue.

• Generated leads for sales and rental properties through cold calls and referrals
• Developed and deployed marketing collateral to promote properties and drive sales
• Prepared purchase agreements and disclosures and MLS to complete paperwork
• Coordinated appointments to show marketed properties
• Performed research to collect and record industry data
• Assisted coworkers and staff members with special tasks on a daily basis
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
• Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.

• Monitored employee productivity and optimized procedures to reduce costs
• Worked closely with the property manager and facility manager to ensure a smooth operating apartment community of 150 units
• Hired and coordinated different vendors to fix, enhance, and remodel new and old properties. Total property portfolio: 55
• Updating records, preparing documents, promoting properties, and showing prospective tenants apartments
• Coordinator in all resident's events (moving dates, leases, maintenance issues, eviction notices)
• Leasing applications, credit reports, references, and all reference approvals
• Assisted the property manager with accounts payable, vendor scheduling, ordering maintenance supplies, and weekly tenant's reports
• Expert in Section 8 approvals and inspections.