WANDA LOPEZ
Davie
Summary
Dedicated Project Coordinator with extensive experience in expedited permit processing, customer service management, and operations support. I also have a strong background and knowledge of sales processes for retail and in the construction field. Known for exceptional organizational abilities, adept at problem-solving and enhancing workflow efficiency. Proven track record in meeting project deadlines through effective planning and communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator
NAVCO
05.2025 - Current
- Supervised multiple projects from initiation to delivery, prioritizing tasks and delegating assignments to ensure on-time completion.
- Managed key accounts, including JP Morgan Chase, Wells Fargo, and Starbucks.
- Scheduled installations with subcontractors, managed installation calendars, and coordinated activities across sales, installation, and warehouse teams.
- Monitored project progress, tracked work hours, and maintained schedules using tools such as Smartsheet.
- Created purchase orders, verified invoices, and assisted with billing and collections as needed.
- Maintained accurate project data in CRM systems, ensured timely job closeouts, and met all month-end compliance deadlines.
- Tracked equipment deliveries, managed inventory, and coordinated warehouse operations including receiving and staging equipment.
Project Coordinator / Permit Expeditor
Permit Solutions
01.2024 - Current
- Daily meeting with customers to sell our permitting services.
- High closing ratio and outstanding customer assistance from beginning to end of each project. Keeping customers updated on a daily basis.
- Efficiently submitted permit applications, leading to a significant reduction in approval time. Ensured thorough preparation and submission of applications across various disciplines.
- Prepared comprehensive building permit application packages for various disciplines, including mechanical, electrical, plumbing, structural, landscape, and utilities.
- Submitted applications both online, through building portals, and in person.
- Managed inspection schedules to ensure timely permit closures.
- Handled contractor registration renewals and established new accounts.
- Gained relevant experience working with special permits, channel signs, Public Works, Right of Way (R.O.W), cluster mailboxes, and asbestos surveys.
- Processed “after the fact” permits for code enforcement violations.
- Recorded NOC’s and handled HOA for necessary approvals.
- Maintained accurate records of all issued permits, tracking expiration dates and fees.
- Efficiently resolved customer inquiries related to permitting issues.
- Performed administrative tasks, such as filing paperwork and maintaining records.
- Monitored the progress of pending permit applications using database software systems.
Project Coordinator /Customer Care Liaison
Struxure South Florida (A.O. Living & O.G Living)
01.2019 - 12.2023
- Handled all sales calls and pre-screening of potential future customers.
- Worked closely with 6 sales representatives to assist them through the whole sales process, appointments, and after-visit follow-up.
- Preparation of all sales documents and agreements.
- Permit expeditor for all construction projects through all disciplines.
- AR collections.
- Preparation of building application packages and city comment monitoring, working with production managers to provide answers.
- Managed all communications, scheduling, documentation, and project logistics to ensure seamless operations and maintain productive, timely workflows.
- Processed new sales contracts and change orders efficiently.
Customer Service Manager /Retail Sales Associate
Doctor Aromas
12.2014 - 12.2018
- Built long-term customer relationships by communicating effectively, setting clear expectations, and understanding customer needs.
- Managed new and existing customer accounts daily, providing support throughout the buying process.
- Generated leads by making over 30 sales calls per day and sending blast emails to customers promoting new products, discounts, and promotions.
- Provided customer support, follow-ups, and assistance with product troubleshooting.
- Consistently met and exceeded year-end sales goals for three consecutive years.
Assistant Operations Manager
Kapital Group LLC
04.2011 - 12.2014
- Ensured sustained profitability by efficiently overseeing property operations, maintenance, and budget management to maximize occupancy rates and minimize costs.
- Streamlined the permit application process, reducing approval times by ensuring accurate and timely submissions across various disciplines.
- Played a key role in project operations by managing homeowners association approvals, expediting sales contracts, and coordinating appointment schedules effectively.
- Improved customer satisfaction by leading proactive service initiatives, conducting personalized follow-ups, and resolving product issues, which contributed to a loyal customer base.
- Managed operations for 60 residential units, optimizing occupancy rates through effective tenant screening and maintenance coordination, driving profitability for the company.
Education
BBA - Business Administration And Management
Keiser University
07-2023
Bachelor of Arts - Customs And Foreign Trade Specialist, Marketing
CES. Centro De Estudios Superiores
01.2011
Skills
- - Service First Mindset
- - Team Leadership -Customer Relationship Management (CRM)
- - Regulatory Compliance -Data Analysis
- -Effective Communication
Certification
- Notary Public -2023
- Real State Agent - 2016
- Community Association Manager- 2011
Languages
Spanish, Native
English, Native
Timeline
Project Coordinator
NAVCO
05.2025 - Current
Project Coordinator / Permit Expeditor
Permit Solutions
01.2024 - Current
Project Coordinator /Customer Care Liaison
Struxure South Florida (A.O. Living & O.G Living)
01.2019 - 12.2023
Customer Service Manager /Retail Sales Associate
Doctor Aromas
12.2014 - 12.2018
Assistant Operations Manager
Kapital Group LLC
04.2011 - 12.2014
Bachelor of Arts - Customs And Foreign Trade Specialist, Marketing
CES. Centro De Estudios Superiores
BBA - Business Administration And Management
Keiser University
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