Wanda Maffett
Miami,FL
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and patient education. Enhanced workflow efficiency through innovative inventory management and streamlined processes, significantly improving customer satisfaction. Adept at prescription verification and fostering strong patient relationships, ensuring compliance with safety protocols while delivering exceptional service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
12.2017 - 11.2023
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored team members to enhance performance and engagement.
- Implemented inventory management systems to reduce stock discrepancies and improve accuracy.
- Developed promotional strategies to drive sales and increase foot traffic in-store.
- Analyzed sales data to identify trends and adapt merchandising strategies accordingly.
- Managed budgeting processes, optimizing resource allocation for maximum profitability.
- Resolved customer issues swiftly, enhancing satisfaction and loyalty through effective communication skills.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Delivered exceptional customer service, fostering positive shopping experiences and building customer loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Maintained visual merchandising standards, showcasing products effectively to drive sales.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Pharmacy Technician
Walgreens
01.2010 - 11.2023
- Dispensed medications accurately and efficiently to ensure patient safety and satisfaction.
- Assisted pharmacists in preparing prescriptions and managing medication inventory levels.
- Educated patients on proper medication usage and potential side effects, enhancing understanding and compliance.
- Maintained organized workstations while adhering to strict safety protocols and regulatory guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Education
High School Diploma -
Columbia High
Lake City, FLSkills
- Medication dispensing
- Patient education
- Inventory management
- Prescription verification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Store Manager
Walgreens
12.2017 - 11.2023
Pharmacy Technician
Walgreens
01.2010 - 11.2023
High School Diploma -
Columbia High