Wanda Magoon
Worcester,VT
Overview
4
4
years of professional experience
Work History
MV Unit Supervisor
State of Vermont DMV
06.2022 - 06.2025
- Enhanced overall operational efficiency by regularly reviewing and updating departmental policies, procedures, and guidelines.
- Enhanced customer satisfaction rates by addressing inquiries and resolving issues in a timely manner.
- Completed bi-weekly payroll for 6 employees. Also approved payroll for other areas as well.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Mentored newly hired employees, helping them acclimate quickly to the company culture and job responsibilities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Verified employee performance with review of completed work assignments and techniques.
Direct Client Service Specialist I (DCSS I)
State Of Vermont DMV
11.2021 - 06.2022
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Trained new team members on best practices in client services, elevating overall team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Timeline
MV Unit Supervisor
State of Vermont DMV
06.2022 - 06.2025
Direct Client Service Specialist I (DCSS I)
State Of Vermont DMV
11.2021 - 06.2022
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