Wanda Magoon
Worcester,VT
Overview
4
4
years of professional experience
Work History
MV Unit Supervisor
State of Vermont DMV
06.2022 - 06.2025
- Enhanced overall operational efficiency by regularly reviewing and updating departmental policies, procedures, and guidelines.
- Enhanced customer satisfaction rates by addressing inquiries and resolving issues in a timely manner.
- Completed bi-weekly payroll for 6 employees. Also approved payroll for other areas as well.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Discussed staff development and training needs and provided schedule of continuing education opportunities.
- Mentored newly hired employees, helping them acclimate quickly to the company culture and job responsibilities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Verified employee performance with review of completed work assignments and techniques.
Direct Client Service Specialist I (DCSS I)
State Of Vermont DMV
11.2021 - 06.2022
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Trained new team members on best practices in client services, elevating overall team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Timeline
MV Unit Supervisor
State of Vermont DMV
06.2022 - 06.2025
Direct Client Service Specialist I (DCSS I)
State Of Vermont DMV
11.2021 - 06.2022
Similar Profiles
Jennifer PhelpsJennifer Phelps
Public Service Representative at State of IL Secretary of State DMVPublic Service Representative at State of IL Secretary of State DMV
Michael OsborneMichael Osborne
Assistant Director of Athletics/Men’s Basketball Coach at Johnson State College/Vermont State University-JohnsonAssistant Director of Athletics/Men’s Basketball Coach at Johnson State College/Vermont State University-Johnson
Samantha ReyesSamantha Reyes
Motor Vehicle Associate II at State Of Delaware DMVMotor Vehicle Associate II at State Of Delaware DMV
Sara StengelSara Stengel
Quality Manager, NovoTHOR at THOR PhotomedicineQuality Manager, NovoTHOR at THOR Photomedicine
Ali MartinezAli Martinez
Customer Service Cashier at Graphic Communications & DesignCustomer Service Cashier at Graphic Communications & Design