Wanda Maldonado
Pleasantville
Summary
Experienced with patient interaction, administrative support, and dental office procedures. Utilizes excellent communication skills to ensure smooth patient flow and satisfaction. Knowledge of appointment scheduling, patient records management, and assisting in dental procedures.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Dental Front Desk
Simply Beautiful Smiles
06.2018 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Continuously updated professional knowledge on dental codes and terminology-improving claim submission process.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Explained treatment procedures and instructed patients on home care guidelines.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Efficiently managed multi-line phone system directing calls appropriately.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
Restaurant Manager
Dennys Diner
07.2014 - 06.2018
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed and maintained courteous and effective working relationships.
Food Server
Denny's Diner
02.2011 - 07.2014
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Ensured prompt payment from insurance providers by submitting accurate claims within established timeframes.
- Provided exceptional customer service to patients, addressing inquiries and concerns with empathy and professionalism.
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Continuously updated professional knowledge on dental codes and terminology-improving claim submission process.
- Supported dentist during procedures by preparing materials, sterilizing equipment, and updating patient charts as needed.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Explained treatment procedures and instructed patients on home care guidelines.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
- Efficiently managed multi-line phone system directing calls appropriately.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Collaborated with dental staff to optimize appointment scheduling, maximizing productivity while minimizing patient wait times.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06-1987
Skills
- Dental terminology
- HIPAA compliance
- Professional communication
- Phone etiquette
- Patient scheduling
- Insurance verification
- Payment processing
- Appointment confirmation
- Multitasking
- Problem-solving
- Teamwork
- Strong writing and verbal skills
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Desk
Simply Beautiful Smiles
06.2018 - Current
Restaurant Manager
Dennys Diner
07.2014 - 06.2018
Food Server
Denny's Diner
02.2011 - 07.2014
High School Diploma -
Oakcrest High School
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