Wanda Malpass
Myrtle Beach,SC
Summary
26 Years of Retail experience 12 Years of Management experience Bank Teller Training Certification in basic Human Resources NC CDL-#5616253 5 Years Truck Driving Experience 7 years commercial cleaning experience Authorized to work in the US for any employer
Overview
28
28
years of professional experience
1
1
Certification
Work History
Guest Experience Maker
Wyndham Hotels & Resorts
2020.01 - Current
- Greet guests warmly and perform check-in procedures.
- Answer in-coming calls and assist with reservations, confirmations and cancelling reservations.
- Focus on guest satisfaction, assist with guests complaints and issues.
- Post charges and take payments..
- Document and communicate with housekeeping and maintenance.
Front Desk Clerk
Best Western Plus
2019.04 - 2020.05
- Check guests in and out, make reservations and take payments, attend to guests needs
- Run night audit, walk grounds and floors throughout the night.
Housekeeping Inspector
DEERCREEK
2018.11 - 2019.03
- Seasonal part time inspector
- Overseeing cleanliness of units
- Clean units when necessary.
Breakfast Attendant, Laundry Attendant, Housekeeping and Front Desk
Country Inn & Suites
2018.06 - 2018.11
- Laundry & Breakfast attendant, housekeeping and front desk clerk.
Customer Service Representative
Banks Mini Mart
2008.04 - 2011.05
- Helped customers with purchases and upselling
- Stocked shelves and rotated items
- Attended gas pumps
- Followed laws on tobacco and beer sales
- Handled shift housekeeping duties
- Open and closed store depending on shift
- Operated tanning beds
Administrative Assistant
Jim Croom Drywall
1996.01 - 2009.01
- Bookkeeping, Accounts Payable, Accounts Receivable, Payroll, Prepared 1099's for subcontractors
Cleaning Specialist
H&S Builders Incorporated
2005.01 - 2008.01
- Subcontractor, Construction Cleanup (residential and commercial), Conducted Apartment tenant walk-thru, Documentation of Apartment conditions, Arranged Maintenance on Apartments, Carpet cleaning, and repairs
Commercial Cleaner
Atlanticon Incorporated
2001.01 - 2008.01
- Subcontractor, Yard Maintenance, Trash Pick-up, Construction Cleanup (residential and commercial)
Tax Preparer
Jackson-Hewitt Tax Service
2005.01 - 2005.01
- Customer service, Helped walk-in clients with computer tax preparation
Cashier/Assistant Manager/Manager
Handy Hugo's Convenience Store
1996.01 - 2002.01
- Run Cash register, balance, and make deposits, Order and stock merchandise, Managed Payroll, Hired, trained, and fired employees when necessary, Scheduled Employees (up to 9 direct reports)
Education
GED -
Cape Fear Community College
Wilmington, NC06.1982
Certification - Administrative Medical Assistant
Lenoir Community College
Kinston, NC08.2009
Skills
- Administrative Support (6 years)
- Data Entry
- Housekeeping Supervisor
- Front Desk (3 years)
- Cleaning (8 years)
- Housekeeping
- Customer Service (10 years)
- Front Office (3 years)
- Guest Services (6 years)
- Accounts Payable
- Night Audit (3 years)
- Upselling
- Computer literacy
- Balance Sheet Reconciliation
- Account Reconciliation
Certification
Driver's License, 5616253, 01/01/25
Assessments
- Front Desk Agent (Hotel), Expert, 12/01/19, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Reliability, Proficient, 05/01/19, Measures a candidate's tendency to be dependable and come to work.
Timeline
Guest Experience Maker
Wyndham Hotels & Resorts
2020.01 - Current
Front Desk Clerk
Best Western Plus
2019.04 - 2020.05
Housekeeping Inspector
DEERCREEK
2018.11 - 2019.03
Breakfast Attendant, Laundry Attendant, Housekeeping and Front Desk
Country Inn & Suites
2018.06 - 2018.11
Customer Service Representative
Banks Mini Mart
2008.04 - 2011.05
Cleaning Specialist
H&S Builders Incorporated
2005.01 - 2008.01
Tax Preparer
Jackson-Hewitt Tax Service
2005.01 - 2005.01
Commercial Cleaner
Atlanticon Incorporated
2001.01 - 2008.01
Administrative Assistant
Jim Croom Drywall
1996.01 - 2009.01
Cashier/Assistant Manager/Manager
Handy Hugo's Convenience Store
1996.01 - 2002.01
GED -
Cape Fear Community College
Certification - Administrative Medical Assistant
Lenoir Community College