Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Wanda Malpass

Myrtle Beach,SC

Summary

26 Years of Retail experience 12 Years of Management experience Bank Teller Training Certification in basic Human Resources NC CDL-#5616253 5 Years Truck Driving Experience 7 years commercial cleaning experience Authorized to work in the US for any employer

Overview

28
28
years of professional experience
1
1
Certification

Work History

Guest Experience Maker

Wyndham Hotels & Resorts
01.2020 - Current
  • Greet guests warmly and perform check-in procedures.
  • Answer in-coming calls and assist with reservations, confirmations and cancelling reservations.
  • Focus on guest satisfaction, assist with guests complaints and issues.
  • Post charges and take payments..
  • Document and communicate with housekeeping and maintenance.

Front Desk Clerk

Best Western Plus
04.2019 - 05.2020
  • Check guests in and out, make reservations and take payments, attend to guests needs
  • Run night audit, walk grounds and floors throughout the night.

Housekeeping Inspector

DEERCREEK
11.2018 - 03.2019
  • Seasonal part time inspector
  • Overseeing cleanliness of units
  • Clean units when necessary.

Breakfast Attendant, Laundry Attendant, Housekeeping and Front Desk

Country Inn & Suites
06.2018 - 11.2018
  • Laundry & Breakfast attendant, housekeeping and front desk clerk.

Customer Service Representative

Banks Mini Mart
04.2008 - 05.2011
  • Helped customers with purchases and upselling
  • Stocked shelves and rotated items
  • Attended gas pumps
  • Followed laws on tobacco and beer sales
  • Handled shift housekeeping duties
  • Open and closed store depending on shift
  • Operated tanning beds

Administrative Assistant

Jim Croom Drywall
01.1996 - 01.2009
  • Bookkeeping, Accounts Payable, Accounts Receivable, Payroll, Prepared 1099's for subcontractors

Cleaning Specialist

H&S Builders Incorporated
01.2005 - 01.2008
  • Subcontractor, Construction Cleanup (residential and commercial), Conducted Apartment tenant walk-thru, Documentation of Apartment conditions, Arranged Maintenance on Apartments, Carpet cleaning, and repairs

Commercial Cleaner

Atlanticon Incorporated
01.2001 - 01.2008
  • Subcontractor, Yard Maintenance, Trash Pick-up, Construction Cleanup (residential and commercial)

Tax Preparer

Jackson-Hewitt Tax Service
01.2005 - 01.2005
  • Customer service, Helped walk-in clients with computer tax preparation

Cashier/Assistant Manager/Manager

Handy Hugo's Convenience Store
01.1996 - 01.2002
  • Run Cash register, balance, and make deposits, Order and stock merchandise, Managed Payroll, Hired, trained, and fired employees when necessary, Scheduled Employees (up to 9 direct reports)

Education

GED -

Cape Fear Community College
Wilmington, NC
06.1982

Certification - Administrative Medical Assistant

Lenoir Community College
Kinston, NC
08.2009

Skills

  • Administrative Support (6 years)
  • Data Entry
  • Housekeeping Supervisor
  • Front Desk (3 years)
  • Cleaning (8 years)
  • Housekeeping
  • Customer Service (10 years)
  • Front Office (3 years)
  • Guest Services (6 years)
  • Accounts Payable
  • Night Audit (3 years)
  • Upselling
  • Computer literacy
  • Balance Sheet Reconciliation
  • Account Reconciliation

Certification

Driver's License, 5616253, 01/01/25

Assessments

  • Front Desk Agent (Hotel), Expert, 12/01/19, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Reliability, Proficient, 05/01/19, Measures a candidate's tendency to be dependable and come to work.

Timeline

Guest Experience Maker

Wyndham Hotels & Resorts
01.2020 - Current

Front Desk Clerk

Best Western Plus
04.2019 - 05.2020

Housekeeping Inspector

DEERCREEK
11.2018 - 03.2019

Breakfast Attendant, Laundry Attendant, Housekeeping and Front Desk

Country Inn & Suites
06.2018 - 11.2018

Customer Service Representative

Banks Mini Mart
04.2008 - 05.2011

Cleaning Specialist

H&S Builders Incorporated
01.2005 - 01.2008

Tax Preparer

Jackson-Hewitt Tax Service
01.2005 - 01.2005

Commercial Cleaner

Atlanticon Incorporated
01.2001 - 01.2008

Administrative Assistant

Jim Croom Drywall
01.1996 - 01.2009

Cashier/Assistant Manager/Manager

Handy Hugo's Convenience Store
01.1996 - 01.2002

GED -

Cape Fear Community College

Certification - Administrative Medical Assistant

Lenoir Community College

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Wanda Malpass