Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Martin

Marion,United States

Summary

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Customer-oriented General Manager with 3 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

McDonald's Restaurant
03.2022 - Current
  • Directed operational strategies to enhance productivity and optimize resource allocation.
  • Developed and implemented performance metrics to drive efficiency across multiple departments.
  • Led cross-functional teams in executing company initiatives, resulting in improved collaboration and communication.
  • Managed budgetary planning and financial forecasting to ensure fiscal responsibility and profitability.
  • Streamlined processes through the adoption of new technologies, reducing operational costs significantly.
  • Mentored junior managers, fostering professional growth and enhancing leadership capabilities within the organization.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated relationships with key stakeholders to support business objectives and promote organizational growth.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends to inform strategic planning and adjust business operations accordingly.

Department Manager Kitchen, Assistant to General Manager

McDonald’s
09.2016 - 03.2022
  • Led departmental operations to enhance workflow efficiency and productivity.
  • Developed and implemented strategic initiatives to drive team performance and engagement.
  • Mentored junior managers, fostering a culture of continuous improvement and professional growth.
  • Analyzed operational data to identify areas for process optimization and cost reduction.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development

Department Manager People

McDonald’s
05.2016 - 09.2016
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff, fostering a culture of teamwork and efficiency.
  • Implemented process improvements, reducing wait times and enhancing customer satisfaction.
  • Managed inventory control, optimizing stock levels to minimize waste and cost.
  • Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
  • Developed training programs that increased employee retention and performance metrics.
  • Coordinated weekly staff schedules, balancing labor costs with operational needs effectively.
  • Led initiatives to enhance service quality, resulting in improved customer feedback scores.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.

Swing Manager, support manager guest service

McDonald's
08.2015 - 05.2016
  • Guest service, food safety, training staff and food prep.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Supervised daily operations to ensure efficient workflow and adherence to quality standards.

MIT and Driver

Domino's
11.2013 - 06.2015
  • Food prep, making food, guest services, delivery food and training staff.
  • Delivered orders efficiently, ensuring timely and accurate service to customers.
  • Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance.
  • Navigated local routes effectively, optimizing delivery times and reducing fuel costs.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new drivers on delivery protocols, safety standards, and navigation tools.
  • Monitored inventory levels of supplies, coordinating with management to ensure availability for operations.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Correctional Officer

Kentucky State Penitentiary
04.2011 - 09.2013
  • Supervision of inmates and training staff.
  • Conducted regular inspections of premises to ensure compliance with regulations.
  • Monitored inmate behavior to maintain safety and security within facility.
  • Documented daily activities and incidents in detailed reports for record-keeping.
  • Trained new officers on protocols, safety measures, and emergency procedures.
  • Implemented safety protocols that enhanced overall operational efficiency and inmate management.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Conducted security checks of inmates and living areas.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.

Line Operator

Hydro Gear
09.2008 - 03.2011
  • Line operator and quality control.
  • Operated and maintained production machinery to ensure optimal performance and efficiency.
  • Monitored assembly line processes, identifying and resolving issues to minimize downtime.
  • Collaborated with team members to implement process improvements, enhancing workflow efficiency.
  • Conducted quality control inspections to ensure compliance with safety and production standards.
  • Trained new operators on equipment operation and safety protocols to maintain high performance levels.
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to 40 pounds.
  • Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
  • Prioritized workplace cleanliness, adhering to 5S principles and maintaining an organized workspace that contributed positively towards overall operation efficiency.
  • Read and interpreted documents to reach maximum productivity and achieve quality objectives.
  • Reduced waste by optimizing machine settings for each product run.
  • Increased production capacity by identifying and eliminating bottlenecks in manufacturing process.
  • Facilitated cross-training sessions, enabling staff to operate multiple lines and increase versatility.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.

Education

Associate of Arts - Criminal Justice

Cochise College
Douglas, AZ
01.2004

High School Diploma -

Valley Union High School
Elfrida, AZ
01.1999

Skills

  • Dependable
  • Works well under pressure
  • Responsible
  • Fast Learner
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • P&L management
  • Team training and development
  • Motivation
  • Client relations
  • Schedule management
  • Staff motivation
  • Labor cost controls
  • Customer retention
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Vendor relationships
  • Employee development
  • Project management
  • Consistently meet goals
  • Facility management
  • Performance improvements
  • Staffing
  • Performance evaluations
  • Purchasing
  • Workflow planning
  • Recruitment
  • Expense control
  • Interpersonal skills
  • Business development
  • Troubleshooting expertise
  • Purchasing and planning
  • Operations oversight
  • Performance analysis
  • Project planning
  • Cost analysis and savings
  • Business administration
  • Organizational development
  • Quality management
  • Sales expertise
  • Cost reductions
  • Team oversight
  • Marketing
  • Financial administration
  • Sales analysis
  • Sound judgment
  • Account management
  • Advertising and marketing
  • Data review
  • Vendor sourcing
  • Budget administration
  • Risk management
  • Budget coordination
  • Sales team development
  • Total quality management
  • Risk mitigation
  • Market analysis
  • Product analysis
  • Loss prevention
  • Human resources management
  • Distribution management
  • Supply chain management

Timeline

General Manager

McDonald's Restaurant
03.2022 - Current

Department Manager Kitchen, Assistant to General Manager

McDonald’s
09.2016 - 03.2022

Department Manager People

McDonald’s
05.2016 - 09.2016

Swing Manager, support manager guest service

McDonald's
08.2015 - 05.2016

MIT and Driver

Domino's
11.2013 - 06.2015

Correctional Officer

Kentucky State Penitentiary
04.2011 - 09.2013

Line Operator

Hydro Gear
09.2008 - 03.2011

High School Diploma -

Valley Union High School

Associate of Arts - Criminal Justice

Cochise College

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