Summary
Overview
Work History
Education
Skills
Timeline
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Emily Gonzalez

Zephyrhills,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Receptionist

Hillside Health And Rehabilitation
10.2023 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Performed various administrative tasks by filing, copying and scanning documents
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Volunteer

Zephyrhills High School Band Events
01.2019 - 12.2022
  • Had the responsibility to take care of and welcome new freshmen to become welcome being part of the Zephyrhills High School band
  • Help these students join the team by communicating with them about questions, helping support and encourage them to help build relationships with them
  • Volunteering to help the band events like the Zephyrhills High School football games and field trips, Able to manage and help organize these school events to achieve great performance together
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Associate of Arts - Finance

Pasco-Hernando State College
New Port Richey, FL
12.2024

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
05.2022

Skills

  • Customer Service
  • Listening Skills
  • Great communication skills
  • Dependable
  • Positive Attitude
  • Motivated
  • Teamwork Skills
  • Telephone Etiquette
  • Problem-solving skills
  • Verbal and written communication
  • File Organization
  • Hospitality services
  • Front Office Management
  • Call Management
  • Customer Complaint Resolution
  • Greeting and Seating Clients

Timeline

Receptionist

Hillside Health And Rehabilitation
10.2023 - Current

Volunteer

Zephyrhills High School Band Events
01.2019 - 12.2022

Associate of Arts - Finance

Pasco-Hernando State College

High School Diploma -

Zephyrhills High School

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Emily Gonzalez