Wanda Martinez
Camden,New Jersey
Summary
Dynamic Corporate Services Administrator with expertise in mail operations management and exceptional customer service support at Conner Strong and Buckelew. Proven ability to enhance operational efficiency and maintain organized workflows. Skilled in administrative support and adept at multitasking in fast-paced environments, ensuring seamless service delivery and team collaboration.
Overview
4
4
years of professional experience
Work History
Corporate Services Administrator
Conner Strong and Buckelew
Camden, NJ
03.2024 - Current
- Delivered professional customer service support across Reception, Work Smart Scanning Unit, and Mail Operations at Corporate Headquarters.
- Executed clerical duties to enhance corporate infrastructure efficiency.
- Sorted, date stamped, and processed incoming mail for distribution across CSB floors.
- Prepared outgoing FedEx packages and coordinated interoffice mail deliveries.
- Conducted daily mail runs to ensure timely delivery throughout all CSB floors.
- Managed inventory of mail postage supplies and office essentials to maintain adequate stock levels.
- Assisted with meeting setup and cleanup for Corporate Catering as required.
- Provided backup reception support, managing multi-line switchboard and greeting guests courteously.
Toll Collector
PRWT Services
Camden, NJ
12.2023 - Current
- Collects tolls and is accountable for correct financial transactions.
- Promotes good job relationships and extends courtesy to patrons under all circumstances.
- Reports toll violations, abnormalities, and unusual situations and malfunctions of equipment to the Plaza Supervisor.
- Responsible for complying with client Policies, Rules and Regulations.
- Collects toll accurately, efficiently, and courteously while always maintaining good public relations.
- Makes change and issues receipts to motorists.
- Separates scrip, coins, and bills into proper denominations for deposit.
- Collects toll at the facilities and is responsible for funds and accountability of such funds.
- Answers questions and gives directions to patrons in a courteous and efficient manner.
- Maintains neatness in attire and maintenance of items issued.
- May be assigned to one of the three toll shifts and/or bridges.
- Able to work weekends and holidays.
- Other duties as assigned.
Assistant Manager
Morrison Living/Compass Group
Cherry Hill, New Jersey
06.2023 - 11.2023
- Established and reviewed annual standards and work procedures for all staff.
- Planned staffing schedules and work areas to ensure service adequacy.
- Assisted in hiring process, including interviewing and training new associates.
- Conducted regular inspections, providing recommendations for facility improvements.
- Supervised and oriented staff to enhance performance through development programs.
- Performed monthly reporting on goals and accomplishments to track progress.
- Delivered ongoing training and educational programs for staff development.
- Facilitated communication among staff and administration across various departments.
Assistant Manager
Canopy Hilton Hotel Davidson Company
Philadelphia
12.2022 - 06.2023
- Overseeing 50-100 employees.
- Ordering Bar and Restaurant Supplies.
- Employee Schedules.
- Banquet Events Assistant.
Assistant Manager (Seasonal)
Grand Hotel Davidson Company
Mackinac Island
04.2022 - 12.2022
- Managing a group of 45-75 Employees.
- Main Dining Room Seat approximately 500-1200 people.
- Appointing, Inducting, and mentoring new staff members.
- Scheduling Shifts and assigning tables to waitstaff.
- Ensures restaurant adheres to pertinent health and safety regulations.
- Resolves guest's questions and grievances in a professional manner.
- Knowledge of the POS system.
Office Administrator
Trinity Rehab Physical Therapy
Cherry Hill
12.2021 - 04.2022
- Managing a group of 25 employees.
- Seeing and evaluating patients.
- Providing rehabilitative care.
- Training and directing staff and operations.
- Providing technical direction regarding patient cases.
- Hiring and training new assistants and staff; and sometimes leading informative or educational programs.
Education
Diploma -
Wildwood High School
Wildwood, NJ06-1996
Skills
- Corporate services expertise
- Customer service support
- Mail operations management
- Administrative support
References
References available upon request.
Languages
Spanish, Advanced
References
References available upon request.
Timeline
Corporate Services Administrator
Conner Strong and Buckelew
03.2024 - Current
Toll Collector
PRWT Services
12.2023 - Current
Assistant Manager
Morrison Living/Compass Group
06.2023 - 11.2023
Assistant Manager
Canopy Hilton Hotel Davidson Company
12.2022 - 06.2023
Assistant Manager (Seasonal)
Grand Hotel Davidson Company
04.2022 - 12.2022
Office Administrator
Trinity Rehab Physical Therapy
12.2021 - 04.2022
Diploma -
Wildwood High School