Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Wanda Mays

Katy,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Front Office Manager

LaQuinta Inn By Wyndham
03.2017 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.

Assistant General Manager

Laquinta Inn By Wyndham
07.2020 - 08.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Program Manager Before and After School Program

Cypress Fairbanks ISD
08.2013 - 05.2015
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team in many areas .Maintain and developed different techniques on how to keep the kids safe.
  • Coached my staff on accurate head count , fire drills, lock downs , and proper procedures on release kids to parents.

Paraprofessional

Cypress Fairbanks ISD
08.2020 - 08.2021
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Education

Criminal Justice

Grambling State University
Grambling, LA

Criminal Justice/ Education

University of Houston - Victoria
Victoria, TX

Skills

  • Workflow Planning
  • Front Office Management
  • Manager
  • Constructive Feedback

Timeline

Paraprofessional

Cypress Fairbanks ISD
08.2020 - 08.2021

Assistant General Manager

Laquinta Inn By Wyndham
07.2020 - 08.2021

Front Office Manager

LaQuinta Inn By Wyndham
03.2017 - Current

Program Manager Before and After School Program

Cypress Fairbanks ISD
08.2013 - 05.2015

Criminal Justice

Grambling State University

Criminal Justice/ Education

University of Houston - Victoria
Wanda Mays