- Watching Movies and TV Shows
- Avid Reader
- Astrology
- Animal Care
- Designing and Printing 3D Models
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Food Tourism
- Advocacy Campaigns
- Crafting homemade beer using specialized equipment and brewing techniques
- Mindfulness Practices
- Interior Design
- Genealogy
- 3D Printing
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gardening
- Cooking
- Enjoy participating in [activity] for overall physical and mental well-being
- Baking
- I like looking at the stars and learning about constellations
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I enjoy cooking for friends and family gatherings
- Fashion
- Reading
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Learning new cooking techniques and expanding my culinary skills
Wanda McCullough
Information Technology - Healthcare
Danville,VA
Summary
Dynamic IT leader with a proven track record at Compassion Health Care, Inc., driving operational excellence through strategic IT solutions and robust cybersecurity practices. Expert in IT asset management and team development, I foster collaboration and continuous improvement, ensuring seamless technology integration and enhanced user satisfaction.
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
IT professional prepared for leadership roles in technology management. Background in overseeing complex IT projects and driving technological advancements. Known for strong team collaboration and delivering results in dynamic environments. Skilled in network administration and IT strategy development.
Instrumental Director of IT bringing over 30 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of IT
Compassion Health Care, Inc.
05.2021 - 08.2025
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Director of IT
PATHS
10.2008 - 04.2021
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Created and terminated user's accounts from start to finish in business applications.
- Managed life cycle replacement of hardware and software.
Education
High School Diploma -
George Washington High School
Danville, VANo Degree - Certification in Helpdesk
Helpdesk 2000
Charlotte, NCSkills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- IT compliance
- Cybersecurity best practices
- Disaster recovery
- Information security
- IT budgeting
- Cybersecurity management
- IT risk management
- IT governance
- Documentation and reporting
- Information confidentiality
- BYOD program administration
- Problem-solving
- Multitasking
- User support
- Teamwork and collaboration
- Project coordination
- Project leadership
- Analytical thinking
- Budget control
- Staff hiring
- Attention to detail
- Excellent communication
- Budget administration
- Task prioritization
- Organizational skills
- Operational reporting
- Equipment procurement
- Teamwork
- Problem-solving abilities
- Reliability
- Active listening
- Adaptability and flexibility
- Self motivation
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Network security
Accomplishments
- Achieved 100% same results by completing UDS with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members directly and over 1200 indirectly.
- Proficient in M365; Administration, setting up Users, Groups, Channels, OneDrive, Sharepoint, Microsoft Defender, etc.
- Administrator of Adobe for Senior Leadership Team of 17, Doxy for 20 Medical providers and their support staff, eSet for over 100 devices and 75 staff.
- Over 17 years experience in eClinical Works, electronic health system as the Administrator for over 300 staff.
- Experience with SentinelOne and Huntress
- Proficient in setting up Patient Portal for patients to check their electronic health record.
- Certified HIPAA Officer
Affiliations
North Carolina Health Care Association
American Cancer Society
Certification
- Microsoft Office 365 - May 2021 - August 2025
- Helpdesk 2000 Certification -
- Super User eClinical Works October 2008 - August 2025
- HIPAA Certification - 2014 - 2025
Interests
Timeline
Director of IT
Compassion Health Care, Inc.
05.2021 - 08.2025
Director of IT
PATHS
10.2008 - 04.2021
High School Diploma -
George Washington High School
No Degree - Certification in Helpdesk
Helpdesk 2000
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