Wanda McNeil
Summary
I have over 15 years of Property Management experience with the ability to gather and analyze statistical data, and problem solve. I am a fast learner and welcome new challenges, responsibilities, and opportunities.
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
12
12
years of professional experience
Work History
Community Manager
Carlisle Residential Properties
02.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Responsible for preparing my yearly budgets and assisting the regional manager with budgets from (4) other communities.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
Property Manager
Concordia Properties
06.2022 - 10.2022
- Responsible for the everyday operations of the rental office including but not limited to performing apartment inspections, background checks, market surveys, filing court documents, and rental payment collection
- Resident coordinator for all community functions
- Prepared and paid invoices
- Interacted with the contractors and assisted in approving contracts
Assistant Property Manager
Durham Housing Authority
12.2020 - 06.2022
- Responsible for assisting the property manager with the everyday functions of 7 communities, inspecting units, managing resident accounts, preparing the annual budget, delinquency calls, auditing files for accuracy, completing recertifications and interims within deadlines, and prioritizing resident retention and complaints
Direct Support Professional
Blackwell Community Living
01.2019 - 12.2020
- Responsible for medication management, preparing meals, ensuring standards of hygiene, appointment setting and transportation, grocery shopping, light housekeeping, teaching skills that promote independence, providing guidance and support, and building social skills and interpersonal relationships
Assistant Manager
Auburn Trace Apartments
04.2017 - 10.2017
- Managing daily operations, inspecting unit, managing resident accounts, processing applications, completing lease agreements, answering phones, facilitating messages/complaints/maintenance requests
Leasing Professional
Summerlyn Place Apartments
11.2015 - 04.2017
- Responsible for daily operations, background checks, market surveys, filing court proceedings, rental payment collection, and coordinating community events
Property Manager
Addison Chapel Apartments
09.2013 - 09.2015
- Responsible for supervising a staff of 8, managing operations for a 320-unit community inspecting units, managing resident accounts, preparing the annual budget, delinquency calls, auditing files for accuracy, completing recertifications and interims within deadlines, and prioritizing resident retention and complaints
Education
DIPLOMA -
ANDREW JACKSON HIGH SCHOOL
01.1983
Skills
- Microsoft Word Proficient
- Yardi
- Leadership
- Interpersonal Communication
- Nationwide
- Entrata
- Jenarc
- OneSite
- Conflict Resolution
- CRM IQ
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Community engagement
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Property tours and inspections
- Vendor management
- Leasing and sales
- Conflict handling
- Maintenance oversight
Accomplishments
- Implemented policies and procedures to improve communities
- Winner of Most Improved Community Award
- Professional and ethical standards
- Tax Credit Knowledgeable
Timeline
Community Manager
Carlisle Residential Properties
02.2023 - Current
Property Manager
Concordia Properties
06.2022 - 10.2022
Assistant Property Manager
Durham Housing Authority
12.2020 - 06.2022
Direct Support Professional
Blackwell Community Living
01.2019 - 12.2020
Assistant Manager
Auburn Trace Apartments
04.2017 - 10.2017
Leasing Professional
Summerlyn Place Apartments
11.2015 - 04.2017
Property Manager
Addison Chapel Apartments
09.2013 - 09.2015
DIPLOMA -
ANDREW JACKSON HIGH SCHOOL
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