Wanda McVade
Gilbert,AZ
Summary
Motivated, flexible, creative, and hardworking professional with excellent interpersonal, verbal, written, organization, analytical, and decision-making skills. Possess the ability to work effectively in stressful environments. Forward-thinking Behavioral Counselor offering16 years of comprehensive experience in behavior behavioral and crisis intervention. Seasoned professional at building patient rapport while completing daily activities such as patient history documentation, therapeutic intervention and case analysis. Patient and compassionate Licensed Associate Counselor committed providing exceptional care to community members.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Professional
Centene
12.2014 - Current
- Answer incoming calls and triage in accordance with member's behavioral health needs
- Provide community resources and behavioral health education to members.
- Promote recovery concepts and develop crisis plans.
- Ensure crisis calls are documented in timely manner.
- Complete follow up calls to members and behavioral health providers.
- Managed call flow and provided feedback to staff when functioning as interim Shift Lead
- Answer incoming telephone calls and triage behavioral health concerns.
- Document calls and actions using standard computer software application
- Provide resource and education to non-licensed behavioral health staff
- Schedule and complete follow up calls to provide care facilitation.
- Work with internal and external agency personnel to meet callers' needs.
- Provide professional assessments, interventions within scope of relevant licensure
- Provide information and behavioral health education to callers.
- Implement psychological interventions and coordinate community resources for members in crisis.
Intake Coordinator
Aurora Behavioral Health Hospital
12.2013 - 07.2020
- Reviewed hospital referrals for inpatient and outpatient treatment.
- Responded to inquiries about inpatient and outpatient treatment
- Triaged calls from community members in crisis
- Performed general clerical duties
- Scheduled assessments for individuals who meet criteria for inpatient and or outpatient services
- Monitored and updated bed boards for Aurora hospitals in Glendale and Tempe Arizona.
Dispatcher
Crisis Response Network
03.2012 - 12.2014
- Processed and dispatched requests for crisis transportation.
- Processed requests for mental health assessments from hospitals.
- Assisted Police and First Responders with community members in crisis.
- Completed petitions for callers who were involuntary for inpatient treatment
- Monitored, triaged, and resolved crisis calls
- Assisted transportation teams with the troubleshooting of technical equipment
- Trained new staff on dispatcher functions and duties.
- Communicated with drivers and personnel to coordinate timely pick up of members.
- Managed conflict resolutions with members, clinicians, and drivers to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of drivers and clinicians.
Intern
Southwest Behavioral Health
02.2013 - 09.2013
- Provided school-based counseling to children and their families
- Facilitated monthly Child and Family Team Meetings
- Developed treatment and crisis plans with clients
- Compiled monthly reports on client attendance
- Conducted periodic school visits with clients
- Completed intake assessments for new clients
Intern
EMPACT-SPC
11.2012 - 01.2013
- Completed eligibility screenings with prospective clients
- Conducted sexual assault intakes with incoming clients
- Maintained client records and tracked clinical services provided to members
- Completed individual therapy sessions with active clients
- Co-facilitated a group for male survivors of sexual abuse.
- Analyzed problems and worked with teams to develop solutions.
Dispatcher and Crisis Specialist
Crisis Response Network-SA
12.2010 - 02.2012
- Dispatched transportation for community members
- Completed petitions for callers who are involuntary for treatment
- Coordinated transfers for involuntary members to behavioral health hospitals
- Assisted Police and Fire Departments with community members in crisis
- Monitored, triaged, and resolved crisis calls from members
- Updated tracking log and entered dispositions from Rapid Response clinicians.
Clinical Liaison Team Leader
Cope Community Services
01.2010 - 12.2010
- Supervised 10-13 case managers and case aides
- Maintained monthly supervision logs for supervisees
- Provided periodic trainings regarding the provision of services and care
- Provided clinical oversight on the delivery of behavioral health services
- Updated agency policy and procedures
- Assisted Clinical Director with daily operations and site management
- Audited member records for errors and discrepancies.
Recovery Team Associate
Cope Community Services
09.2007 - 01.2010
- Managed a caseload of 65-75 adult members receiving treatment for substance use and behavioral health disorders
- Completed mental health petitions for members who were involuntary for Psychiatric treatment
- Maintained and updated member records
- Completed behavioral health assessments with new and existing members
- Coordinated member discharges from behavioral health and medical facilities
- Completed periodic home visits
- Facilitated Adult Recovery Team meetings
- Assisted members with AHCCCS enrollment
- Completed discharge plans for members admitted to behavioral health and substance abuse treatment facilities
- Completed intake assessments for newly enrolled members
Pantano Behavioral Health
01.2007 - 09.2007
- Managed a caseload of 20 adolescent members between the ages of 12-19
- Developed discharge plans for members in therapeutic foster homes
- Assisted members in locating community services
- Facilitated and participated in ongoing Child and Family Team meetings
- Facilitated member transition from therapeutic to non-therapeutic placements
- Developed treatment plans with members and monitored ongoing progress with treatment goals.
Cope Behavioral Services
01.2006 - 01.2007
- Managed a caseload of 65-75 adult members receiving treatment for Substance abuse and behavioral health disorders
- Devised discharge plans for members admitted to behavioral health and Substance abuse treatment facilities
- Updated member records and completed periodic home visits
- Completed intakes for newly enrolled members
- Developed treatment plans with members and monitored progress with treatment goals
- Completed mental health petitions for members.
Education
Master's - Clinical Mental Health Counselor
The University of Phoenix
Tempe, AZ09.2013
Bachelor of Arts - Sociology, Criminal Justice
The University of Arizona
Tucson, AZ05.2002
Skills
- Microsoft Office ; Windows, Google, and Internet Explorer
- Case Planning and Management
- Crisis Intervention
- Mental health evaluations
Affiliations
National Board of Certified Counselors
Certification
Licensed Associate Counselor
Timeline
Behavioral Health Professional
Centene
12.2014 - Current
Intake Coordinator
Aurora Behavioral Health Hospital
12.2013 - 07.2020
Intern
Southwest Behavioral Health
02.2013 - 09.2013
Intern
EMPACT-SPC
11.2012 - 01.2013
Dispatcher
Crisis Response Network
03.2012 - 12.2014
Dispatcher and Crisis Specialist
Crisis Response Network-SA
12.2010 - 02.2012
Clinical Liaison Team Leader
Cope Community Services
01.2010 - 12.2010
Recovery Team Associate
Cope Community Services
09.2007 - 01.2010
Pantano Behavioral Health
01.2007 - 09.2007
Cope Behavioral Services
01.2006 - 01.2007
Master's - Clinical Mental Health Counselor
The University of Phoenix
Bachelor of Arts - Sociology, Criminal Justice
The University of Arizona
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