Wanda Miner
Pembroke,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Manager
New Hampshire Oncology Hematology
01.2025 - Current
- Streamlined office operations to enhance workflow efficiency and reduce delays.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Monitored front areas so that questions could be promptly addressed.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Administrative Assistant
New Hampshire Oncology Hematology
06.2024 - 01.2025
- Managed office communications and scheduling to ensure streamlined operations.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Trained new staff on administrative procedures and office protocols.
Practice Coordinator
New Hampshire Oncology Hematology
06.2023 - 06.2024
- Coordinating multi-stage patient appointment and procedure scheduling, for a daily case load of 75 plus patients. ensuring timeliness, accuracy and patient satisfaction.
- Streamlined communication between medical staff and patients, enhancing overall satisfaction.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
Case Management Assistant
Encompass Health Rehabilitation Hospital
08.2021 - 05.2023
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Assists Director of Case Management with hospital audits and enter data into PowerPoint slides and or Excel spreadsheets.
- Contacts discharge patients to confirm medical services where completed.
- Provides Direct clerical services to all department case managers.
- Scans case management discharge documentation accurately and timely into electronic medical record.
Medical Scheduler
Encompass Health Rehabilitation Hospital
08.2021 - 05.2023
- Contacts outside medical offices to confirm patients follow-up appointments.
- Schedules patient's confirmed outside appointments and adds into hospital electronic scheduler.
- Secures transportation
- Obtains prior authorization through insurance companies for physician ordered diagnostic testing.
Health Information Technician
Encompass Health Rehabilitation Hospital
08.2016 - 08.2021
- Reviewed recordkeeping procedures for patients and doctors.
- Maintained relationships with medical providers, suppliers and reporters.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Retrieved medical data for physicians and patients.
- Scans documents timely and accurately into hospital electronic medical record.
Nursing Unit Secretary
Encompass Health Rehabilitation Hospital
06.2010 - 08.2016
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Maintained current and accurate electronic medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
LNA
Encompass Health Rehabilitation Hospital
04.2007 - 08.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, CVA's, brain injuries and amputees.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
No Degree -
LNA Health Careers
Merrimack, NH02.2006
No Degree - Medical Assisting
Hesser College
Concord, NH06.2005
High School Diploma -
Merrimack Valley High School
Penacook, NH06.1998
Skills
- Active Listening
- Office Operations
- Office Support
- Medical Records Review
- Teamwork and Collaboration
- Scheduling Tests and Procedures
- Microsoft Office
- Customer Service
- Data Collection and Entry
- Incoming Call Management
- Calendar and Appointment Management
- Appointment Scheduling
Additional Information
NH License Nursing Assistant (2006 - 2023)
Timeline
Office Manager
New Hampshire Oncology Hematology
01.2025 - Current
Administrative Assistant
New Hampshire Oncology Hematology
06.2024 - 01.2025
Practice Coordinator
New Hampshire Oncology Hematology
06.2023 - 06.2024
Case Management Assistant
Encompass Health Rehabilitation Hospital
08.2021 - 05.2023
Medical Scheduler
Encompass Health Rehabilitation Hospital
08.2021 - 05.2023
Health Information Technician
Encompass Health Rehabilitation Hospital
08.2016 - 08.2021
Nursing Unit Secretary
Encompass Health Rehabilitation Hospital
06.2010 - 08.2016
LNA
Encompass Health Rehabilitation Hospital
04.2007 - 08.2016
No Degree -
LNA Health Careers
No Degree - Medical Assisting
Hesser College
High School Diploma -
Merrimack Valley High School