Wanda Mongkeya
Kissimmee,USA
Summary
Customer Service Associate with experience at Dunkin' Donuts, Wawa, and Build-A-Bear, skilled in adaptability, multitasking, and delivering excellent customer care. These roles built a strong foundation as I pursue a career in the medical field, where I aim to combine compassion and service in a fast-paced environment. (Bilingual: English/Kosraen)
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Build-A-Bear
Kissimmee, USA
07.2024 - 04.2025
- Promoting ongoing deals, discounts, and loyalty plans to improve the clientele's experience.
- Working collaboratively with team members.
- Elevated client satisfaction by providing knowledgeable and friendly support in resolving issues.
- Built rapport with customers by offering friendly, welcoming environment in store.
- Met sales quotas by utilizing upselling opportunities.
Customer Service Associate
Wawa
Davenport, USA
02.2024 - 07.2024
- Resolved customer complaints in a timely and satisfactory manner.
- Maintained a sanitary and safe service environment.
- Assisted with general store maintenance and operations on an as-needed basis.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Handled difficult situations while maintaining professionalism and empathy.
Crew Member
Dunkin' Donuts
Orlando, USA
01.2023 - 02.2024
- Trained new crew members to maintain high service standards.
- Enhanced customer satisfaction by fostering strong relationships.
- Processed payments, provided change, and balanced cash drawers.
- Completed opening and closing tasks, such as setting up workstations, cleaning surfaces, and restocking supplies.
Education
Certification - Medical Office Specialist
Valencia College
Orlando, FL08.2025
High School Diploma -
Celebration High School
Kissimmee07.2023
Skills
- Adaptability
- Problem solving
- HIPAA Compliance
- Customer service
- Attention to Detail
- Patient scheduling
- Inventory management
- Teamwork
- Administrative support
Certification
- NHA Certified Electronic Health Records Specialist (CEHRS), 08/25
- AHA Basic Life Support (BLS), 06/25
- NHA Certified Medical Administrative Assistant (CMAA), 05/25
- End Human Trafficking Certificate, 05/25
- NHA Personability Certificate, 05/25
Timeline
Sales Associate
Build-A-Bear
07.2024 - 04.2025
Customer Service Associate
Wawa
02.2024 - 07.2024
Crew Member
Dunkin' Donuts
01.2023 - 02.2024
Certification - Medical Office Specialist
Valencia College
High School Diploma -
Celebration High School
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