Wanda Montoya

Led an international team managing customer service and order processing for US clients.

Supervised invoicing, accounts payable, and inventory control to ensure accuracy and efficiency.

Coordinated month-end reconciliations and year-end audits for financial transparency.

Negotiated rates with steamship lines, warehouses, and carriers to reduce costs.

Facilitated onboarding for new customers and vendors to streamline operations.

Reviewed and signed service contracts for imports and exports with major carriers.

Oversaw EDI orders to warehouses, ensuring timely nationwide deliveries.

Managed customs clearance underwriter roles for air, ocean, and cross-border logistics.

• Handled an average of 30 daily calls by addressing inquiries and resolving issues.
  Implemented marketing strategies, achieving 100% growth in customer base.
  Developed strong relationships with customers, providing tailored advice on purchases.
  Managed diverse customer service and administrative tasks to ensure swift issue resolution.
  Served as key holder, responsibly overseeing store opening and closing procedures.
  Communicated effectively with vendors regarding inventory availability and special orders.
  Coordinated with sales, marketing, and administrative teams to enhance collaboration.
  Received multiple positive reviews for dedication to exceptional customer service.

Supervised documentation processes for USEC team to enhance operational efficiency.

Cultivated positive relationships with employees to improve morale and retention.

Managed return and exchange processes between customers and suppliers.

• Communicated shipping updates via email to suppliers, carriers, and customers.
• Updated database with carrier status changes to maintain accurate records.
• Developed annual budget and comprehensive plan to meet company objectives.
• Coached 20 employees and facilitated quarterly performance reviews.
• Monitored workshop workflow for five employees to ensure productivity.