Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Community Service
Work Availability
Timeline
Generic

Wanda Moody

Eastpointe,USA

Summary

Adaptable and self-confident retired administrative assistant with extensive technical experience, eager to re-enter the workforce and contribute to the company's mission and values while enhancing customer service. A multi-talented professional skilled in communication and effective collaboration with diverse organizations while upholding confidentiality. Proven track record as an established Account Executive, excelling in lead generation and resolving customer issues. Engaging and personable, dedicated to increasing business opportunities through dynamic marketing strategies and a commitment to exceptional customer service.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Executive

W.F. Hill & Associates
02.2014 - 11.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service by 90%.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Worked with senior management to initiate new projects and assist in various processes.
  • (RETIRED)

Clerical Technician – Facilities Planning & Management

Wayne State University
11.2012 - 06.2013
  • Formulated a spreadsheet for the purpose of storing and retrieving closed files information.
  • Input invoices and Project Management/Work Order fees utilizing the TMA system.
  • Processed Receivers and Direct Pay requests utilizing the internal WayneBuy billing system.
  • Compiled Key & Core Requests from 2005 to 2012 and purged documents up to 2012/2013 fiscal year.
  • Developed an information retrieval program designed to easily access invoices.
  • Assisted with receptionist duties; received, directed and screened calls providing information regarding the company to the general public, clients and customers.

Executive Administrative Assistant

Aramark
12.2008 - 06.2009
  • Communicated directly with customers answering all inquiries and complaints to resolution.
  • Received and screened all incoming calls for the Vice President of Operations.
  • Scheduled the travel plans of the executive management team.
  • Filed and retrieved corporate documents, records, and reports.
  • Coordinated and strategically deployed sales teams throughout the State of Michigan.
  • Composed and typed all correspondence for the executive office in a confidential manner.
  • Prepared meeting minutes, edited proposals and memorandums for organizational support.

Administrative Assistant

True Rock Church
01.2004 - 11.2008
  • Monitored and maintained the internal operations of the church.
  • Managed security and confidential records, documents and other matters of which there is official responsibility.
  • Initiated, composed, edited and typed correspondence and other documents as needed.
  • Developed, maintained and updated membership information utilizing Microsoft Office Access.

Legal Secretary

Rutledge, Manion, P.C.
11.2002 - 12.2003
  • Prepared court documents for filing with Federal, Circuit and District courts.
  • Managed and distributed faxes.
  • Provided switchboard relief, screening incoming calls; greeted clients and visitors.
  • Set up and maintain client files alphabetically utilizing a case management system.

Education

Graduate - Licensed Insurance Agent - Accident, Life & Health insurance

Kaplan Financial Education
Troy, MI
04.2014

Hospitality Administration & Management, Business Management

Macomb Community College
Warren, MI
01.2012

Graduate - Business Courses

Jared W. Finney High School
Detroit, MI
06.1976

Skills

  • Ability to work under pressure
  • Client relationship building
  • Highly energetic initiator concentrating on detail
  • Extremely knowledgeable of PBX 12 phone line 32 extension system
  • Relevant knowledge on computers; Windows 2000 Professional (PowerPoint, MS Office Suite)
  • Leadership and collaboration
  • Strategic thinking and project management
  • Fundraising and budget management
  • Research and analysis
  • Budget management
  • Written and verbal communication
  • Account servicing
  • Customer relationship management

Accomplishments

  • Reduced annual employee training costs by more than 100% by implementing new company division policies.
  • Documented and resolved numerous in-house issues which led to increased productivity.
  • Achieved positive customer satisfaction through effectively developing new company employee customer service training.

Affiliations

  • City of Eastpointe Arts and Cultural Diversity Commission [Chairperson]
  • City of Eastpointe Planning Commission [Commissioner]
  • NAACP
  • Order of the Eastern Star

Certification

  • Licensed Life, Health & Accident Insurance Agent 04/2014
  • Non-Resident Licensed Life, Health & Accident Insurance Agent (AL, FL, TN, IL) 09/2020

Community Service

  • True Rock Church, 32 years
  • NSO - Neighborhood Services Organization, 20 years
  • Arts and Cultural Diversity Commission, 2022-06
  • Eastpointe Election Poll Worker, 8 elections - inspector/co-chair/chair

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Executive

W.F. Hill & Associates
02.2014 - 11.2023

Clerical Technician – Facilities Planning & Management

Wayne State University
11.2012 - 06.2013

Executive Administrative Assistant

Aramark
12.2008 - 06.2009

Administrative Assistant

True Rock Church
01.2004 - 11.2008

Legal Secretary

Rutledge, Manion, P.C.
11.2002 - 12.2003

Hospitality Administration & Management, Business Management

Macomb Community College

Graduate - Business Courses

Jared W. Finney High School

Graduate - Licensed Insurance Agent - Accident, Life & Health insurance

Kaplan Financial Education

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