Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wanda Morton

Dorchester,MA

Summary

Responsible Office Administrator proficient in daily operations of reception area and schedule management. Passionate and motivated, with a drive for excellence. 20 years in Customer Service and Financial positions. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

Overview

27
27
years of professional experience

Work History

Office Administrator

Federation for Children with Special Needs
Boston, MA
11.2003 - Current
  • Maintain reception area in a neat and organized fashion
  • Greet visitors and triage incoming calls and direct them to appropriate contacts
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Maintain and reserve conference room calendar
  • Operate office equipment, such as fax machines, copiers, phone systems and arrange for repairs when equipment malfunctions
  • Order and dispense supplies
  • Work closely with Business and Development departments to ensure all invoices and expenses are balanced and any donations are processed in a timely manner
  • Help coordinate conference, meetings or special events
  • Use computers for various applications, such as database management or word processing
  • Computer experience ranging from Basic to Proficient in Word, Outlook, Excel, Power Point, Access, Gift Works Donor and Greater Giving.

Business Banking Specialist

Fleet Bank
Boston, MA
11.2000 - 05.2003
  • Assist Branch Manager with Audits
  • Perform daily Wire Transfers and preparing Loan Documents
  • Create, maintain, and enter information into databases
  • Open new personal and business accounts as well as maintaining existing accounts
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Provide services to customers, such as order placement or account information
  • Conduct searches to find needed information, using such sources as the Internet
  • Train and assist staff with computer usage.

Customer Service Representative

Citizens Bank
Boston, MA
08.1997 - 11.2000
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Open new personal accounts while maintaining existing accounts
  • Process customer transactions in a timely manner
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Bachelor of Science - Sociology

Northeastern University
05.2009

Skills

  • Customer and Personal Service
  • Active Listening
  • Time Management
  • Critical Thinking
  • Complex Problem Solving
  • Active Learning
  • Sociology and Anthropology
  • Psychology
  • Mail handling
  • Tax Preparation
  • Office Supply Management
  • Administrative Support
  • Database entry
  • Telephone reception
  • Document Scanning
  • Scheduling appointments
  • Supply Inventory
  • Office Management
  • Scanning and copying
  • Calendar Management
  • Office Administration

References

References provided Upon Request

Timeline

Office Administrator

Federation for Children with Special Needs
11.2003 - Current

Business Banking Specialist

Fleet Bank
11.2000 - 05.2003

Customer Service Representative

Citizens Bank
08.1997 - 11.2000

Bachelor of Science - Sociology

Northeastern University
Wanda Morton