Summary
Overview
Work History
Education
Skills
Won The Frank Perdue Quality,Service and Reliability Award in 2019
Interests
Timeline
Generic

WANDA Mumford

SALISBURY,Maryland

Summary

Dynamic professional with extensive experience as a Certified Outreach Worker at Somerset County Health Department, adept at community health and client advocacy. Proven track record in developing outreach strategies and fostering community engagement, resulting in improved access to vital services. Exceptional communication skills and a commitment to client success drive impactful outcomes.

Professional with proven track record in community outreach, skilled in building relationships and fostering trust. Adept at developing and implementing programs that effectively address community needs. Strong focus on team collaboration and achieving results, flexible and reliable in dynamic environments. Expertise in communication, conflict resolution, and resource coordination.

Overview

16
16
years of professional experience

Work History

Certified Outreach Worker

Somerset County Health Department
02.2021 - Current
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Planned outreach events for Somerset County to reach out to at-risk families.

HR Recruiter

Perdue
06.2015 - 02.2021
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Verified applicant references and employment details.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
  • Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Customer Sales and Service Expert

Verizon
08.2009 - 02.2015
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.

Education

High School Diploma -

Parkside High School
Salisbury, MD
06-1977

Skills

  • Community health
  • Outreach strategies
  • Client advocacy
  • Community engagement
  • Exceptional communication
  • Community relations
  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Product knowledge
  • Problem-solving
  • Call center experience
  • Data entry
  • Customer complaint resolution
  • Customer needs assessment

Won The Frank Perdue Quality,Service and Reliability Award in 2019

Was nominated for this award from my manager as well as a coworker and won the award from my manager's nomination. There were over 100 people nominated for this award. Such an accomplishment and honor for me.

Interests

  • Community Cleanup
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Getting involved in local advocacy groups to promote positive change in the community
  • Music
  • I enjoy helping others and giving back to the community

Timeline

Certified Outreach Worker

Somerset County Health Department
02.2021 - Current

HR Recruiter

Perdue
06.2015 - 02.2021

Customer Sales and Service Expert

Verizon
08.2009 - 02.2015

High School Diploma -

Parkside High School

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