WANDA NORRIS
Lakeland,FL
Summary
Dedicated and highly experienced Senior Claims Adjuster and Litigation Specialist with a strong background in evaluating and managing complex litigation claims. Expertise in insurance fraud investigations, claims evaluations, liability determinations, and settlement negotiations. Proven ability to work collaboratively with legal teams, defense counsel, and insurance providers to achieve successful case resolutions. Honorably served in the United States Military, demonstrating leadership, integrity, and strategic problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Claims Examiner
Sedgwick
12.2011 - Current
- Manage litigated auto and property claims, evaluating legal processes and expenses.
- Handle Personal Injury Protection (PIP) claims in all PIP mandatory states and manage all PIP litigation cases.
- Analyze and review auto insurance claims, investigating disputes and gathering all necessary documentation.
- Oversee litigation cases, attending mediations, arbitrations, and court hearings.
- Serve as corporate representative for discovery reviews, depositions, and trials.
- Direct and control activities and costs of defense counsel, coverage counsel, experts, and adjusters.
- Ensure compliance with initial suit-handling plans and develop strategic legal action plans.
Homeowner Staff Claims Service Examiner
Allstate
10.2007 - 09.2011
- Investigated and settled property damage claims by analyzing policy coverage and evaluating losses.
- Negotiated settlements with claimants, attorneys, and third parties to mitigate company exposure.
- Reviewed and analyzed legal documents, ensuring claims compliance with company policies.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Managed litigated Homeowner claims, evaluating legal process and control defense cost expenses.
Automobile Special Investigator
California State Automobile Association
01.2004 - 09.2007
- Collaborated with law enforcement agencies to share information, facilitating successful case resolutions.
- Spearheaded cross-functional collaborations between departments or teams in multi-faceted investigations.
- Supported legal proceedings by providing accurate and detailed reports on investigation findings.
- Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
- Interviewed witnesses, employers, and claimants to gather and document key facts.
- Provided detailed reports to management and testified in court when necessary.
Education
Associate of Science - Business Administration
Western International University
Phoenix, AZSkills
- Litigation Case Management
- Insurance Fraud Investigations
- Auto & Property Claims Analysis
- Legal Document Review & Compliance
- Settlement Negotiations
- Corporate Representation in Depositions & Trials
- Policy Language Analysis & Coverage Decisions
- Claims Process Optimization
- Strategic Collaboration with Legal Counsel
- Adjuster Licensing & Continuing Education Compliance
Certification
- Licensed Claims Adjuster in the following states: AR, AL, AZ, CA, CT, DE, FL, GA, HI, KY, LA, ME, MI, MN, MS, NH, NC, NM, NY, OK, OR, RI, SC, TX, UT, VT, WA, WV.
- National Insurance Crime Bureau (NICB) Advanced Investigations Academy – Las Vegas, NV.
Languages
Spanish
Native or Bilingual
Timeline
Senior Claims Examiner
Sedgwick
12.2011 - Current
Homeowner Staff Claims Service Examiner
Allstate
10.2007 - 09.2011
Automobile Special Investigator
California State Automobile Association
01.2004 - 09.2007
- Licensed Claims Adjuster in the following states: AR, AL, AZ, CA, CT, DE, FL, GA, HI, KY, LA, ME, MI, MN, MS, NH, NC, NM, NY, OK, OR, RI, SC, TX, UT, VT, WA, WV.
- National Insurance Crime Bureau (NICB) Advanced Investigations Academy – Las Vegas, NV.
Associate of Science - Business Administration
Western International University
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