Wanda Ortiz
Metuchen,NJ
Summary
Experienced Software Quality Assurance Tester with 10+ years of testing in desktop, web-based, and mobile environments. Comprehensive understanding of full software development lifecycle with demonstrated success.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Desktop and Service Desk Analyst
Key Food Stores Co- Operative
Matawan, NJ
03.2023 - Current
- Answered queries by telephone or self-service ticket to support internal and external computer hardware, software, network, and application systems using ServiceNow.
- Set up equipment for employee use, properly installing cables, peripherals, operating systems, system updates & company required software for Mac, PC and Windows
Software Quality Assurance Analyst
Realogy
Madison, NJ
06.2007 - 07.2020
- Performed functional, system, integration, and acceptance testing on web applications across multiple browsers, platforms, & devices to validate user experience across different configurations.
- Documented, triaged and managed test cases & defects in Microsoft TFS, Azure DevOps, Jira: Confluence & X-ray, HP Quality Center, IBM ClearQuest and worked with developers to facilitate timely resolutions.
- Conducted regression testing when bugs were fixed or new features were added to ensure that existing functionality was not affected by any changes made in the codebase.
- Skilled at working independently and collaboratively in a Waterfall, Agile and Scrum team environment to accomplish project milestones and meet demanding timelines.
Education
Bachelor of Science - Information Technology
2026
Skills
- Test Plans and Test Methodologies
- Defect Tracking and Reporting
- Agile Best Practices
- Scrum Methodology
- Requirements Analysis
- Web and Mobile Application QA
- Manual Testing
- Hardware and Software Repair
Certification
- ISTQB - Agile Tester & Mobile Applications Tester
- The Chubb Institute - Computer Technical Support
Timeline
Desktop and Service Desk Analyst - Key Food Stores Co- Operative
03.2023 - Current
Software Quality Assurance Analyst - Realogy
06.2007 - 07.2020
University of Phoenix - Bachelor of Science, Information Technology
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